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Alzheimer’s Society Waltham Forest

Alzheimer’s Society Waltham Forest provides a dementia adviser service for people who have received a diagnosis for dementia, or who are worried about their memory and are in the process of receiving a diagnosis. We offer : • Information and support about dementia. • Telephone support and home visit to discuss issues and concerns • Help to access local services, including care services and social activities • A monthly Dementia Café for people with dementia, their families and carer, and a bimonthly Carers Group. • Offer stalls and talks for local and community groups in the borough.

23 February 2015
Care, Health
Local Alliances:
Waltham Forest Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

  • Localising expertise - we will disseminate and share up to date evidence based knowledge and information on Dementia. Our local service team is available to give one-to-one guidance on all aspects of dementia for all those affected by the condition.
  • A vehicle to energise a local momentum – we will support a local movement resulting in a genuine commitment and passion to making the borough of Waltham Forest a Dementia Friendly Community with an unprecedented range and number of professionals and residents becoming dementia aware, leaving a lasting impact.
  • Empower – we will motivate, lead, guide and influence local residents and organisations to jointly own an agenda to improving the lives of those affected by and living with dementia.
  • Providing services – as a leading expert provider of services locally, we will:                  
    • extend awareness of dementia and our services to all communities.
    • work collaboratively to optimise the numbers supported by our services.
    • build on our expertise in responding to the needs of our clients.
    • continuously refresh and improve our knowledge base of the services available in the borough to support local residents and carers.
    • nurture and improve understanding of organisations in dementia and our services. 

2. What are the challenges to delivering these outcomes from the perspective of your organisation?


There have been a number of  developments and changes in commissioning and funding arrangements, with a changing  landscape across health and social care provision.


Understanding of dementia amongst communities varies enormously, with some communities significantly under-represented in services.

There has been a year on year increase in the numbers accessing our services, with more support being sought for planning for the future, including hospital discharges and determining most appropriate care packages.

Whilst the service is proficient in responding to those with early diagnosis, an increase in the numbers with more advanced and complex needs is becoming evident.

There has been a greater focus on following-up onward referrals, particularly in view of the reduction in local services resulting in greater pressure on existing providers.

Member website


2. Actions

  • To establish a core team to promote the aims of the Alliance and design and deliver the Dementia Action Alliance programme of work.

    Establish a core team (steering group) to direct the work of the Alliance, draft terms of reference and action plan and arrange quarterly meetings of group.


    2014 - Fourth Quarter Update

    Core group established in March 2014, terms of reference were agreed by the group and meetings have been held quarterly with additional meetings of a smaller sub-group to plan the launch event.

  • To have an active role in intelligence and information gathering regarding Dementia in Waltham Forest.

    We will  collate robust  information and data analysis  which will be shared with Health, Public Health and Commissioners and  organisations involved in the Alliance to ensure the needs of those affected by dementia are being addressed.


    We will develop formal and informal avenues to routinely capture the views of those  living with dementia and will ensure that we work in partnership with them and their carers to ensure Members of the Alliance take on board feedback and ultimately there are improved outcomes.


    We will take an active role in the completion of commissioning strategies and the refresh of the Joint Strategic Needs Assessment.


    More broadly we will nurture and improve understanding of organisations in dementia and our services across the borough.


    2015 - First Quarter Update

    A Service User Review Panel has been established for the North East London locality and this meets quarterly.

    2014 - Fourth Quarter Update

    We have carried out an annual evaluation of the Alzheimer Society services in Waltham Forest.

    We have also gathered service user feedback on the improvements people with dementia and their carers would like to see to help them live well with dementia in the borough.  These findings have informed the DAA Co-ordinator’s work programme and priorities.

  • To ensure local knowledge of dementia is increased resulting in improved awareness and early diagnosis

    We will increase local knowledge of dementia by:


    -       Working with clinical staff at Red Oak Lodge memory clinic to provide advice/support to Waltham Forest residents diagnosed with dementia.

    -       Training at least one member of staff to deliver dementia awareness/dementia friends sessions to organisations.

    -       Providing information stands at public events in Waltham Forest such as Walthamstow Village Festival, Leyton Orient Open Day.

    -       Delivering presentations to organisations about dementia and the work of the Dementia Action Alliance.


    2015 - First Quarter Update

    Two members of staff are already trained to deliver Dementia Friends' talks. A third member of staff will be trained as a Dementia Champion in spring 2015.

    Our staff continue to deliver talks in the borough and we continue to provide information stands at local events and open days.

    2014 - Fourth Quarter Update

    Our Dementia Advisers continue to attend Memory Clinics which are held at Red Oak Lodge twice a week. 

    One member of staff was trained as a Dementia Champion in September 2014. 

    Our staff have delivered a number of talks to groups which include: Waltham Forest Councillors, businesses, charities, voluntary groups and faith groups. 

    We have also provided information stands at local events and open days in the last three months.

  • To continue supporting and promoting the aims of the Alliance

    Work with the core group to establish a six-monthly work programme around agreed themes.


    2015 - First Quarter Update

    Survey of members about priorities is underway.