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Crossroads Care, Rotherham

Crossroads Care Rotherham is a registered charity (number 1062664) providing support to Carers and people with care needs in their own homes. It is a Network Partner of Carers Trust a major charity for, with and about carers . Crossroads Care Rotherham has over 26 years’ experience in providing person-centred care services locally which enable people to remain living at home for longer, support carer’s to take a break from their caring role, maintain independence and improve their quality of life. We recruit employ and train care support workers to work with clients, fitting in with their daily routine. We work throughout the Borough of Rotherham and surrounding districts in South Yorkshire. In order to deliver high quality services Crossroads Care Rotherham employs specialist teams including a dementia and an End of Life Team. We are committed to improving services for Carers and people affected by dementia. We do this by delivering reliable flexible services including • Dementia Enabling and Support Service • Dementia Re-ablement Service • Carers Support Service • End of Life Support • End of Caring Support • Social events and outings for Carers and people with dementia • Social Prescribing service • Complementary Therapies for Carers to reduce stress • Training events for Carers • Support & activity Group for carers Crossroads Care staff are fully trained in practical care and are sensitive to the emotional pressures of caring. All members of our Dementia team have completed specialist Dementia training. They love their work and their training and long experience means they understand what carers and those they care for, need and feel. As a network partner of Carers Trust we work within a framework of policies procedures and quality assurance systems and contribute to their strategic aims of influencing campaigning and advocating for recognition and improved services for Carers. Updated: 1st September 2016 Location: Yorkshire and Humber

24 October 2016
Yorkshire and Humber
Local Alliances:
Rotherham Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

As a charitable organisation Crossroads Care Rotherham exists to support people and not to make a profit. We work in partnership with a wide variety of other organisations both Voluntary and statutory to shape and deliver services which improve the lives of people with dementia and their carers.

The services we deliver are designed around the family to meet their individual needs and ensure they achieve outcomes which matter to them.

We recognise the importance of flexibility and continuity of staff which is of particular importance when supporting people with dementia.

With clients consent we signpost them to other services we feel may be of benefit.

We are proactive in adopting new and innovative approaches to supporting people to live well with dementia.

We use our charitable status to obtain funding to provide social activities enabling carers and the person they care for to enjoy time together in a supportive environment.

Updated by E Hopkinson Project Development Manager


2. What are the challenges to delivering these outcomes from the perspective of your organisation?

As an employer our key challenge is recruiting the right people and ensuring they receive regular up to date training which equips them to support people with dementia and their carers.

As we see continued growth in the number of people diagnosed with dementia a further challenge is that of obtaining funding to support our increasing workforce. We seek to ensure our staff maintain existing skills, learn new ones and understand new approaches to dementia care.  

2. Actions

  • Training/Dementia friends

    We will improve our understanding of Dementia as an organisation.

    We will evaluate each staff member and assess training requirements through training plans.

    Dementia Awareness training is a mandatory requirement for all staff.

    Ensure that the principles of behaviour as a means of communication are acknowledged and understood by all staff through induction training.

    Encourage  all staff to sign up as dementia friends and encourage them to cascade their knowledge into the surrounding community and their own networks

    Maintain a dementia friends champion to cascade and sustain the dementia friend commitment within our organisation.


  • Care plan

    Gain as much knowledge about each person with dementias history and ensure all staff use this knowledge to help a person feel comfortable in their surroundings.

    Encourage families to give and record information about the person – Alzheimer’s society “This Is me” Encourage and support staff and families to use this document when a person with dementia is admitted to hospital. Record should be kept at head office.

    Ensure that a person with dementia is offered choices and is asked for their input into their care needs where ever possible

    Make staff aware of the importance of about dementia friendly environments and ensure all staff have a knowledge base. (Alzheimer’s society making your home dementia friendly)

  • Information

    Look for suitable social venues to take service users to -  Cascade information to families – keep a supply of leaflets for the:

    Memory Cafes

    Singing for the Brain

    Sign post (with consent) to other organisations to ensure families live as well with dementia as possible. Example Alzheimer’s society.

    Promote engagement with Dementia Support workers.

    Refer to CRISP- Carers information and support programme.

    Hold a stock and provide copies of suitable A-Z society leaflets and distribute when appropriate.

    Promote Web sites designed to help carers

    Ensure staff have knowledge of resources that could help families and promote use of them where appropriate


  • Food provision

    Show service users the meal choices they have available to stimulate senses, smell and sight.  

    Give consideration to the colour of crockery – ensure staff have a knowledge of plate positioning and the benefit of using coloured crockery.

    Ensure food is fortified and thickened where necessary.

    Maintain good levels of hydration and a good nutritional status.


  • Web site/Facebook Page

    • Have a Dementia Support section on our website to have useful links for resources and support as supplied by RDAA/Alzheimer’s Society and any additional resources that would be helpful to families. • Promote the Dementia Action Alliance into the community and to all /any suitable businesses and staff group. • Support social media and share information to raise awareness of the Rotherham Dementia Action Alliance work. • Regularly visit the Dementia action Alliance website, looking for information and good practice.