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Alzheimer’s Society, Richmond Upon Thames and Kingston

Alzheimer’s Society is the UK’s leading support and research charity for people with dementia, their families and carers. We provide information and support to people with any form of dementia and their carers through our publications, National Dementia Helpline, website and more than 2000 local services. We campaign for better quality of life for people with dementia and greater understanding of dementia. We also fund an innovative programme of medical and social research into the cause, cure and prevention of dementia and the care people receive.

13 December 2019
Local Alliances:
Kingston Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Dementia is higher on the public and political agenda than it has ever been. We have seen action across England to begin implementing the National Dementia Strategy. The task at hand now is to use that strong position and build on the momentum achieved by creating a broad church of individuals and organisations committed to action.

In order for the residents of the London Borough of Richmond Upon Thames who live with dementia, to feel that they have a personal choice and control over decisions about them it is vital that we begin by recognising and identifying those parties who provide the facilities and services that implement the choices and decisions made by people with dementia.

Public awareness of dementia is rising but understanding about dementia is poor. There is still limited public appreciation that it is possible to live well with dementia and to make big differences to quality of life for people with dementia and their carers. Poor understanding is something common among the general public as well as people working in health and social care services.

We have a number of aims to support people with dementia and their carers

  1. Encourage an early diagnosis for our clients through communication work throughout the community and working closely with our partner agencies from the statutory and voluntary sectors.  This involves speaking with both professional and community groups to improve awareness of dementia and to get people to understand the early signs of dementia
  2. Our Dementia Advisers work closely with the Memory Clinics and help people diagnosed with dementia from point of diagnosis through ongoing support
  3. Through our Dementia Support Workers offer ongoing information and emotional support to people with dementia and their carers through home visits and regular contact
  4. As part of our  work with our local CCG on the Dementia Friendly Communities project we enable people with dementia to access activities and events to enable them to live safely and involved in the community
  5. We support carers to help their loved one stay at home through home visits, telephone support and access to our workshops and community based services. These involve regular Carer Support Groups, a Carer Information and Support Programme, and one to one visits from our Dementia Support Team.
  6. We support people living with dementia and their carers through a twice monthly Dementia Café run in conjunction with a local care agency.
  7. We run services which include carers and people with dementia and support them to live well at home .Offering those around them information about the condition to dispel any myths that exist so they can understand the condition..
  8. We work in conjunction with other agencies in order to signpost our clients to other services – ie benefits and transport, etc. as is appropriate
  9. We consult our clients when developing our services, for example – what they would like to see at our Dementia cafes.
  10. We produce a regular quarterly newsletter to inform our clients of upcoming events and activities

The objective of this is to give everyone from the point of concern about their memory to the point of living well with the disease to enable them to experience a sense of belonging and of being valued in community and wider civic life.  

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

We will endeavour to support the local alliance where we can such as providing information and are committed to working collaboratively with partners in the local community to see better outcomes for people with dementia and their carer’s in the community.

  • User Involvement:  We will ensure that people with dementia and their carers are consulted with to ensure our services meet their diverse and changing needs.
  • Education and Training :  We will ensure our staff have access to appropriate education, training and support for their role to enable them to support people accessing services in an appropriate and professional manner
    • Innovation: We will continue to listen to our service users, challenge our working practices for the better and be innovative in our thinking for developing new services.
    • Working in partnership:  We are committed to working with partners across the community to share resources, avoid duplication and deliver cohesive, joined up services to people with dementia and their carers in the community
    • Raising awareness of dementia:  We are committed to raising awareness and a better understanding of dementia and providing up to date information, through leaflets, events, talks and inviting people to become Dementia Friends and Dementia Friends Champions.
    • Develop quality information and support programmes.  We will continue to commit to providing such programmes to better inform the community, professional and statutory audiences to ensure dementia maintains its profile and attention that it requires.

2. Actions

  • Improve the Skills of the Dementia Care Workforce

    We will improve the skills of the dementia care workforce by developing and delivering high quality education programmes to staff across a range of dementia care settings and through the use of our approved trainer scheme.