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AGE UK Richmond Upon Thames

Age UK Richmond upon Thames is an independent charity working across the brought to improve the quality of life for older people. We offer a wide range of services including a Telephone Helpline, Handyperson Service and Social Centres

16 June 2015

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Age UK Richmond work with several organisations across the borough such as the Alzheimer’s society INS and Social Services to ensure that people living with dementia and their carers receive relevant benefit advice and are helped  with form completions in more complex cases we arrange to visit with the carer or next of kin.   We ensure that all our services are tailored towards people living with dementia for example our Outreach service will call those with memory problems to remind them of outings and arrange collection.

 Age UK Richmond also work with and advice other organisations how best to tailor services for people with dementia.


2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Recognising when a person has dementia, so that a service can be personalised.

 Ensuring all staff and volunteers are dementia aware.

 Securing funding to ensure that we can continue and develop new services.

 Recognising that people with dementia still can have a say and choice in their lives.

Member website


2. Actions

  • To help people live as independently as possible within the community

    We have partnered with the Alzheimer’s Society to deliver the dementia component of the Community Independent Living service contract


    2015 - Second Quarter Update

    Age UK Richmond upon Thames and the Alzheimers Society are now fully fledged partners delivering the dementia component of the Community Independent Living Scheme.

    Many staff have now attended dementia awareness and refresher training and the Alzheimers Society are due to deliver further training with the contract in mind.

  • Awareness

    To deliver awareness sessions to GP’s and medical professionals about benefits and services available to dementia sufferers and vulnerable adults


    2014 - Second Quarter Update

    Our marketing department have now added the Working to Become Dementia Friendly logo and have mailed GP's in our locality to let them know about our involvement in the Community Independent Living Scheme contract and advising them where they can send patients and their families for Alzheimers Societ onformation.

  • Introducers. Introducing older people to social clubs and activities in the local community.

    An Age UK volunteer will go to a Social Centre or on an Age UK Course with a person who may be finding it difficult take the first step on their own. They may continue doing this for between two and three months.This service is suitable for those with mild dementia.