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Coventry Carers' Centre

Coventry Carers’ Centre exists to improve the lives of family carers - people who look after partners, friends and relatives who cannot look after themselves due to old age, illness or disability. Coventry has 32,000 family carers. Despite their huge voluntary contribution to society, without support, carers are often significantly disadvantaged - financially, and due to social isolation and ill health, especially stress. The Centre aims to meet carers’ individual needs to ensure this does not happen.

4 April 2017
West Midlands
Voluntary Sector
Local Alliances:
Coventry and Warwickshire Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

  • Our mission is to improve the lives of family carers by ensuring their individual needs are met
  • We work to empower dementia carers to be able to take more control of their lives and to be aware of health and social care systems so that they are able to take control of decisions related to them and understand the options available
  • We undertake much awareness raising to ensure dementia carers are identified and referred to our service; we then work with the carers to ensure they are aware of all the welfare benefits and support services available to assist them in their caring role and to continue caring for as long as they choose to do so – this includes ensuring they are aware of the services and support available to the person living with dementia
  • Most of our staff have already undertaken Dementia Awareness training and the rest are due to do so
  • We work to ensure the valuable contribution family carers make is recognised
  • We provide a wide variety of information and direct services to ensure that carers do not become social isolated

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The main challenge is ensuring that those in touch with family carers recognise that carers themselves have support needs as well as the person living with dementia. In particular, we undertake a lot of work with health and social care professionals to ensure they are carer aware but there are still too many who do not recognise or value the contribution carers make to the health and social care system; as a result, many carers continue to be ‘hidden’ and so do not receive timely information, advice and support.

Member website


2. Actions

  • Information Distribution

    We will use our existing contacts in Coventry with:

    GP practices

    Other primary care organisations

    Temple and other places of worship

    Ryton Gardens

    to disseminate information about the DAA and encourage these organisations to join.

    Being implemented

    2017 - Second Quarter Update

    New action

  • Review dementia carer information

    While most of the information we hold relates to carers, it is recognised that some information is of specific benefit to dementia carers. We will review both the information available at the Carers’ Centre and investigate partnerships that could be formed with other organisations that support dementia carers and people with dementia in addition to our pre-existing work with the Alzheimer’s Society.

  • Dementia Awareness staff training

    Most of our staff have already undertaken training and there is an on-going programme to ensure that all are trained. We aim to ensure this by end June 2014.


    2015 - Fourth Quarter Update

    All exiting staff were trained by June 14 and the 3 new staff recently appointed will be trained by January 2016.

  • Develop dementia Carers Breaks

    We will work with partners such as Crossroads Care and the Alzheimer’s Society to develop ways in which dementia carers could be given a break from caring or to undertake activities, with support, with the person living with dementia.

  • Carer Awareness training

    We already undertake a great deal of Carer Awareness training but we plan to increase this, in particular, to people working in the Coventry Library service and those working in a wide range of primary care facilities.