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WCS Care

WCS Care provides residential care in 12 homes across Warwickshire; 10 of which offer care for frail older people. It is a not-for profit registered charity and has been providing residential care for 21 years. Our strategic vision is to provide high quality, individualised care that enables people to continue a fulfilling life based on personal choice, whether independently or socially funded.

6 April 2017
West Midlands
Local Alliances:
Coventry and Warwickshire Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

WCS Care provides care designed with and around the needs of people with dementia. We lead by example: our care puts people at the heart to enable them to lead a fulfilling life based on personal choice and promote independence, activity and connection with others. WCS Care works closely with Warwickshire County Council and is recognised as a leading provider of quality care in the area. We form strong local partnerships in the communities surrounding our homes – with schools, churches and other agencies and welcome such groups into our homes as well as ensuring residents have the opportunity to participate in community activities. Our programme of developing new care homes sets a regional benchmark for both vibrant and enabling environments for people with dementia, and for the delivery of high-quality, person-centred care.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Challenges include:

  • Ensuring that managers of our homes create and maintain the correct culture to enable and improve high-quality, person centred care delivery; and that they take on the leadership of this as custodians of high quality care.
  • Ensuring that all care staff gain and maintain sufficient knowledge and understanding of dementia and related care issues.
  • Ensuring that our home environments (some of which are not purpose-built) support and promote the delivery of positive care, support and maximise independence for people with dementia.

Member website


2. Actions

  • Leadership development of home managers

    A review of managerial leadership talents required and the creation of an ongoing programme of leadership development for managers that will further cascade, embed and maintain a person-centred, value driven care model throughout our homes and create personal responsibility, leadership and accountability across our whole workforce.


    2016 - First Quarter Update

    We are continuing to deliver values sessions across the organisation and are currently in the process of delivering a Creative Leadeship programme for senior leaders and home management teams.

    2016 - First Quarter Update

    A an organisation we have now collaborated and agreed our values and philosophy of care.  Leadership teams in each home have taken part in interactive sessions on values and the training is now being rolled out to every member of staff and as part of induction of all new staff, delivered by the Chief Executive (with approximately 40% of staff currently trained).  We have appointed an additional 22 care co-ordinators across our 12 homes to enable us to deliver working day management cover for homes, 7 days a week which will improve knowledge, quality and care delivery and ensure informed and smooth communication with families of people who live in our homes.

    Leadership development for our managers and care co-ordinators continues.

  • Carer training

    Continual review, delivery and monitoring of training for care teams to ensure they have up to date skills, knowledge and understanding of the needs of people with dementia within a residential care setting.


    2017 - Second Quarter Update

    WCS has piloted "A day well lived" training at our new Castle Brook care home in Kenilworth after which it will be cascaded across our other homes.  This aims to ensure that our residents have as much independence, choice and control over their day to day lives as their condition allows.

    2016 - First Quarter Update

    Our programme of training through our in-house training co-ordinator and our online training resource (supported by our own trainers) continues.  We have completely reviewed and overhauled our suite of training with a strong focus on dementia and personalised care, and we report quartely to our Board's Quality sub-group on achievement against agreed targets for staff trained in each specific area.

    2015 - First Quarter Update

    Our training programme has been completely reviewed and expanded; all our staff receive training on dementia.  We have appointed an in-house training co-ordinator who directly delivers training in each home and we have subscribed to an online care training programme to enable staff to access training this route as well as directly delivered training.  All staff are paid to attend training and we record their training achievements on a central database and monitor every staff member's training individually, reporting on statistics to our Quality Sub-Group quarterly.  A further 3 managers have now been trained as dementia care-mappers and work directly with teams in each home.

  • Creating new care homes for people in Warwickshire

    A capital development programme to provide state of the art residential dementia care for people whatever their financial means across Warwickshire.


    2017 - Second Quarter Update

    Castle Brook in Kenilworth offering 86 rooms opened in December 2016 and now accommodates 60 people.  It offers state of the art facilities to ensure every day can be well lived for its residents.  Planning permisison on our next state of the art development in Warwick is awaited and two extensions/upgrades are planned for homes in Leamington and Nuneaton over the next year.

    2016 - First Quarter Update

    Our Kenilworth home Castle Brook is on programme and due to open in Autumn 2016 and design is underway for the redevelopment of our Warick home, expected to  open in 2018.

    2015 - First Quarter Update

    Demolition is completed on our new build home in Common Lane, Kenilworth which is expected to open in Autumn 2016 providing 86 rooms for people with dementia, based in 6 household groups each with their own kitchens, living areas and outdoor space.  We are working with Coventry University and a range of entrepreneurs and innovators to identify technology to commission which will enhance people's independence, choice and control.

    We are commencing the design of our next new build which is likely to be in Warwick, and continue to improve environments within our remaining care homes.

  • Introducing technology to improve the lives of people with dementia living in our care homes

    We have commenced a programme to deliver state of the art technology within selected care homes.  This technology will improve the experience of people living in our homes by giving them increased privacy, dignity and opportunities for choice and interaction.  initiatives include:

    Introduction of night time acoustic listening technology. Introduction of electronic care planning and real time recording using handheld devices, saving each carer more than an hour in their shift. Successful piloting of MyChoice pad which provides a communication tool using tablet technology and software.

    We are partnering with Coventry University to develop the expertise and dissemination of care home technology.


    2017 - First Quarter Update

    WCS Care has opened an Innovation Hub at our new Castle Brook home which showcases the many innovative and creative practices we are using, some through technology. Castle Brook and Drovers House in Rugby now have acoustic listening technology to ensure people's privacy overnight and that care and support is targeted towards those who require it overnight (anecdotal evidence showing we've achieved a 33% reduction in falls at night in Drovers House).  We've introduced electronic care planning across all our specialist dementia homes, delivering a minnimum extra hour per carer shift which is spent to imporve social interaction and care quality. 

    2016 - Second Quarter Update

    Continuing to lead the way in identifying and implementing creative and innovative technology.