Estate Agent: Haart is committed to providing the very highest levels of customer service and has now taken this a step further with the launch of a Customer Charter & Guarantee, a series of core values by which everyone at haart operates.
- 13 May 2014
- South East
- Local Alliances:
- Hampshire Dementia Action Alliance
1. Action Plan
1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?
To fully understand challenges faced by those with dementia and be able to respond to their needs by providing a welcoming environment and staff who are able to assist
2. What are the challenges to delivering these outcomes from the perspective of your organisation?
We are a small branch with only a few staff members, we are very busy most of the time and our workload is very unpredictable making training hard to schedule sometimes.
Dementia Awareness raising for staff
Ensure staff attend a dementia awareness raising session
- Being implemented
Embed the concept of ‘Dementia Friendly’ within the business
Review business operations manuals and guidance to ensure dementia awareness is included/ We keep the local Dementia Advice number on file also.
2014 - First Quarter Update