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East Yorkshire Motor Services Limited

EYMS is a local private company, running buses and coaches in Hull and in to East Yorkshire since 1926. Carrying annually around 19 million bus passengers safely on local bus services, National Express services, day trips, private charter, UK and continental holiday tours. A key part of the business is training for all 490 drivers currently employed. This training is embedded within the company culture and is actively supported by the chairman.

8 October 2015
Yorkshire and Humber
Education Sector, Transport Sector
Local Alliances:
Hull Dementia Action Alliance , Yorkshire & Humber Dementia Action Alliance, East Riding Dementia Action Alliance, Scarborough Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

East Yorkshire Motor Services as a key transport provider in the local community is aiming to raise through, the dissemination of information during in-house training sessions, to all our employed drivers (490) and other staff, raise awareness and an understanding of Dementia.

By following best practice guidance and educating our drivers and staff our aim is that staff will have an understanding of the condition in dealing with our many customers using our services as well as the wider understanding within the community by our staff having this support and awareness to encourage positive attitudes towards the condition.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Our challenge to delivering these outcomes is that of progressing the training quickly. It would be beneficial to train staff over a very short period to maximize the message, but operational requirements will require training and awareness of dementia to be delivered over the next 12 to 24 months.

Member website


2. Actions

  • Improve Trainer Awareness of Dementia

    Improve our in-house trainer’s awareness and understanding of Dementia by completion of an initial training session with the Hull Dementia Alliance.



    2014 - Third Quarter Update

    Two sessions successfully completed.

  • Improve Driver and Staff Awareness of Dementia

    To improve the understanding of Dementia for staff and drivers employed within the organisation (East Yorkshire motor Services) by introduction of Dementia awareness during existing training courses and the delivery of a bespoke half day course.

  • Improve Trainer Awareness further to improve Driver & Staff Awareness of Dementia

    Selected trainers to go forward with further training (train-the-trainer), to improve trainers understanding and skills in understanding Dementia. To enhance training to staff and drivers employed within the organisation by introducing a more specific Understanding Dementia awareness training as a stand alone training course delivered by our training department EYMS Bus & Coach Training.

  • Level 2 Certificate in The Principles of Dementia Care

    Three members of the training within East Yorkshire Motor Services to complete the NCFE Level 2 Certificate in The Principles of Dementia Care.


    2015 - Second Quarter Update

    All three trainers have completed their workbooks towards the ward in Dementia care and are currently awaiting their results. 

  • Dementia Fiends

    East Yorkshire Motor Services to host Dementia friends workshop within July 2015.

    Being implemented