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Hart District Council

Hart District Council was formed in 1974 from the merger of the former Fleet Urban District Council and Hartley Wintney Rural District Council. We now serve a population of approximately 89,000 in around 36,500 households. We provide a wide range of services to the public within Hart District including waste collection, planning, housing, leisure and environmental health. As people live longer, Hart is projected to experience a significant change in its population demographic, with a larger proportion of the population being over the age of 55. The number of people aged 85+ is expected to grow by 1,790 between 2011-2026 (an 88.9% increase). Recognising this, the Council approved a Hart Health and Wellbeing Strategy and associated Action Plan in July 2012 which identified the following priority “Hampshire has an aging population and the number developing dementia is increasing which is a major cause of social care need and carer breakdown” Action Proactively plan for the likely increase in demand for health and wellbeing services related to older people particularly in relation to dementia”

13 May 2014
South East
Local Alliances:
Hampshire Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

As the leader of its community, the district Council in Hart works with a range of partner agencies to ensure that access to information about services is available for all residents in need of support, and maintains a firm commitment to protecting the most vulnerable members of our communities through tailored advice and support that is accessible.

As part of this the Council leads the Hart Health and Wellbeing Board and Ageing Well Networks which are multi agency groups (involving a variety of organisations such as CCG’s, voluntary groups) which aim to deliver local health priorities and identify opportunities to improve services or access to services through better promotion and the use of best practice

Additionally as a primary provider of services, the Council endeavours to provide choice in the way services can be accessed and the way they are delivered, wherever it is possible to do so, and in determining future services Hart seeks to establish services through consultation and community engagement that can respond to individual needs.

The Council will ensure that any person suffering from dementia or their carer, will be treated with dignity and respect in a supportive and understanding environment.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The Council role in the Hart Health and Wellbeing Board and Ageing Well Networks is to encourage, stimulate and negotiate opportunities to improve services and help ensure the community is getting the best possible services. The Council has been able to achieve significant successes as part of this (such as the recent creation of Community Agents in those areas not currently covered by Village Agents) however,
it is a non-statutory role and therefore in light of sometimes restricted resources and this can place challenges on the organisations and the Health and Wellbeing Board as a whole.

Other challenges included effective ways to consult people with dementia and carers in a meaningful and effective way and delivering services that are genuinely tailed to individual needs in a time of constrained resources.

Member website


2. Actions

  • Improve the Skills of the Dementia Care Workforce

    We will improve the skills of the dementia care workforce by developing
    and delivering high quality education programmes to staff across a range of dementia care settings and through the use of our approved trainer scheme.


    2014 - First Quarter Update

    New member

  • To introduce a rolling programme of dementia awareness sessions for all customer facing staff and to be part of the Induction Programme for new members of staff.

    Training has now been provided to most frontline staff members
    including reception staff, civil enforcement officers, housing, planning and
    environmental health officers.

  • To identify and train at least one Dementia Champion within Hart District Council

    Martine Fullbrook is now the Council’s trained Dementia Champion

  • To work alongside other partners and agencies to raise awareness of dementia and to promote excellent customer service.

    1 Working with Andover Mind on the Dementia Friendly High Street

    2 Providing staff awareness sessions for front line staff at Sentinel
    Housing Association

  • As an employer we will provide support to any member of staff who receives a diagnosis of dementia and will do whatever is possible to enable them to continue their job role for as long as possible, making adaptations where applicable.

    The Council offers a full occupational health service which enables any member of staff to talk in confidence with medically trained staff who can then advise the Council of any adaptations that can help the member of staff continue in their job role as long as possible.

    Most managers have received the Dementia Awareness training and our Dementia Champion can help support managers understand the issues or likely concerns should a member of staff receive a diagnosis of dementia

  • We will provide facilities, free of charge, for any groups/meetings etc for the purpose of raising awareness of dementia and for support groups for carers

    1 Providing meeting room for Alzheimer’s Society carer support group

    2 Providing room and facilities for Awareness training sessions to local

    In addition the Council is providing rent free accommodation to Andover Mind who are themselves promoting the Dementia Action Alliance initiative.