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Queen’s Theatre Hornchurch

The Queen's Theatre is a vibrant producing theatre in the London Borough of Havering, serving East London, Essex and beyond. As a registered charity and the cultural hub of the region, over 200,000 people enjoy the Theatre's work every year, from the best in live entertainment to an inspiring Education and Outreach programme.

17 April 2014
Local Alliances:
Havering Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

The Queen’s Theatre Hornchurch has operated an access for all policy for decades, offering support and advice for those wanting to attend our productions and use our facilities.


Examples include box office staff reminding patrons with dementia that they have tickets for performances as well as welcoming patrons with disabilities and supporting local community groups.


2. What are the challenges to delivering these outcomes from the perspective of your organisation?

We don’t see this as a challenge as this has formed part of our commitment to our community for many years and all staff are onside. 


Member website


2. Actions

  • Promote access for all.

    We have recently enhanced our Access for All website pages, including an audio brochure.




    2014 - Second Quarter Update

    New Member

  • We have re-launched our Access Registration Scheme

    Our scheme is to give access to the arts for all.  Discounted tickets are available as well as companion discounts and seats.

    Patrons wishing to access the system need to register and make us aware of their needs, meaning that we are prepared for every time they book with us.


    2014 - Second Quarter Update

    New Member

  • We will offer individual care to all our patrons.

    We know our customers well and work with them to ensure they access theatre.  This can include the provision of staff to help or reminder calls specifically for those with dementia.


    2014 - Second Quarter Update

    New member

  • We will work with the community to progress the scheme.


    We would be pleased to offer meeting space for events by arrangement.






    2014 - Second Quarter Update

    New member