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Age UK Calderdale & Kirklees

We support older people in Calderdale & Kirklees through services, advice and information to make the most of their later years. We provide day care, domestic services, home from hospital services alongside advice and information, community activities, shopmobility and many volunteering opportunities. We aim to help people stay as independent as possible for as long as possible.

8 September 2016
Yorkshire and Humber
Care, Voluntary Sector
Local Alliances:
Yorkshire & Humber Dementia Action Alliance, Kirklees Dementia Action Alliance, Calderdale Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Age UK Calderdale & Kirklees will share best practice information, which we have access to from Age UK National work and research, with as many partners and potential partners within the local alliance(s) and the Yorkshire & Humber Regional Alliance in order to assist people who come into contact with dementia in their day to day lives.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Our organisation spreads across two local authorities, we have contact with two hospital trusts and three CCG’s – consistency of message and action can be a challenge.

Our staff and volunteers work within people’s homes, in seven daycare centres and two public facing offices, ensuring that all staff and volunteers, all the time are dementia focussed is not easily achieved. We do provide training at induction and at regular organisational seminars.

2. Actions

  • Staff Awareness

    Remind staff and volunteers more regularly of how to be more aware of dementia and the needs of the client and their carers. Use newsletter, training days and communications forums

    Continue to ensure all staff and volunteers are made aware of living well with dementia through induction and briefings and encouraging elearning modules

    Being implemented
  • Premises

    To review annually all our premises to make them as dementia friendly as possible-all staff who have responsibility for a site to be tasked to complete the Age UK dementia friendly place survey each year and for recommendations to be acted upon where practical.Particular emphasis to be focussed on our daycare venues to make them even more dementia inclusive

    Continue to make day care premises and other offices as dementia friendly as possible. Staff made aware of new Age UK guide to making homes dementia friendly. Passing on such literature to KDAA to spread more widely
  • Communications

    As part of our ISO9001 quality assurance put all our communications with the public through the “is this dementia friendly test”- all Executive Team and Trustees to be briefed

    Achieved Age K quality assurance and now working on ISO9001 for completion June 2016

    ISO9001 has been put on hold.The Age UK qualiity standard is for review in January 2017. Quality assurance being worked through for Quality for Health Calderdale.

  • Dementia Awareness Training

    Encourage staff to complete the SCIE dementia awareness on line- offer time in the working day to complete these modules over a number of months

    This is an ongoing action and as services become more bespoke more staff will be increasing their knowledge and further training
    Being implemented