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Debneys Opticians

We are a family partnership of Optometrists, established in Havering for 45 years. We specialise in Diabetes and Glaucoma as well as all aspects of eye care with special interest in contact lenses.

15 April 2014
Local Alliances:
Havering Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

As a long established company specialising in glaucoma and diabetic care, in an area with a large older population, we deal with patients with dementia on a daily basis. By training our staff and making our premises easy to navigate, we aim to ensure that people with dementia are able to continue using our services giving them independence and a continuing role in the community. By providing good quality eye care to people with dementia we aim to improve the quality of their life.


2. What are the challenges to delivering these outcomes from the perspective of your organisation?

We have rigorous staff training in all aspects of patient care.

With a practice with a very high percentage of elderly patients our staff are trained to be sympathetic and helpful.


Member website


2. Actions

  • Raise awareness of staff.

    Work to ensure that staff are aware of the symptoms of dementia and as a result, are better equipped to provide the support and patience that people with memory loss need to complete everyday tasks. Incorporate dementia awareness into staff induction and other relevant training programs.



    2014 - Second Quarter Update

    New Member

  • Appointment Communication Tool.

    If we are aware that a patient has dementia, we will always call them to remind them that they have an appointment with us.



    2014 - Second Quarter Update

    New Member

  • Review how people access and navigate our building.

    We have recently undertaken extensive modernisation work to the building to ensure that it is easy to access and navigate. We will work to keep up to date in this area.



    2014 - Second Quarter Update

    New Member