Home Instead Senior Care – Southport, Formby and Crosby

Home Instead Senior Care provides a range of services to people living in their own home. Our aim is to enable the person to remain independent, healthy and stimulated through a companionship focused service which is flexible and responsive to a person’s changing needs.

Updated:
19 January 2016
Location:
North West
Sectors:
Care
Local Alliances:
Liverpool Dementia Action Alliance , Sefton DAA

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We aim to enhance the lives and experiences of people living with dementia, their families and carers, by providing a high quality, flexible and responsive service, which focuses on supporting the person to live as independently as possible. With choice and control, whilst remaining safe and healthy.

We will work to raise awareness of dementia within our local community, this will include delivering awareness training to not only our own staff but also others who may have contact with a person living with dementia, such as shop assistants, bus drivers, bank clerks, hairdressers, emergency services and other front line staff.  The governments challenge on dementia includes an ambition to create dementia friendly and aware communities.

We will support people living with dementia, their families and carers by holding family workshops.  This will be a snap shot of our dementia training course.  We aim to equip family and carers with knowledge and skills to enhance the care they provide and help them cope with the challenges they face.

We will signpost people living with dementia, their families and carers to providers and organisations that complement the services we provide.  Such as support groups, advocates and therapists, whenever needed.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Many other industries/sectors need to be educated on the importance of dementia awareness training for all public facing staff.  This is something very different and is not normally part of the training delivered to staff outside the health and social care sectors. We need to work hard to change perceptions and understanding that this should be a priority and should always be included in their customer service training.

Families of people living with dementia often work during our normal office opening hours, so will often not be able to attend workshops held during normal working hours.  They may also not live locally or they may not have care in place to afford them the opportunity to attend.

2. Actions

  • We will hold regular dementia awareness workshops for families, carers and staff from other organisations in our community

    We continue to promote and provide free Dementia / Alzheimer’s Educational Workshops for the families and carers of our clients.  We have trained a number of people including South Sefton Fire Service, NHS Dental graduates and The Southport Abbeyfield Society, SPAC and Sefton Advocacy as well as Out Of Hours GP Service at Southport Hospital. In addition we have held workshops for family carers.

    Status:
    Delivery

    2015 - Fourth Quarter Update

    We continue to promote and provide free Dementia / Alzheimer’s Educational Workshops for the families and carers of our clients.  We have trained a number of people including South Sefton Fire Service, NHS Dental graduates and The Southport Abbeyfield Society, SPAC and Sefton Advocacy as well as Out Of Hours GP Service at Southport Hospital. In addition we have held workshops for family carers.

  • • Raise awareness of dementia amongst managers and public facing staff with organisations not in the health and social care sector.

    Encourage businesses and services to consider prioritising dementia awareness training for all public facing staff, in order to recognise the signs and symptoms of dementia.  They will therefore be able to respond and improve the experiences of people living with dementia in our community. We will hold regular free training workshops and invite other organisations to nominate staff to attend.

    Status:
    Delivery

    2015 - Fourth Quarter Update

    We continue to promote and provide free Dementia / Alzheimer’s Educational Workshops.  We have trained a number of people including South Sefton Fire Service, NHS Dental graduates and The Southport Abbeyfield Society, SPAC and Sefton Advocacy as well as Out Of Hours GP Service at Southport Hospital.

  • Become a hub for information sharing and sigposting to other services

    Where appropriate, other organisations and members of the public can call upon Home Instead to provide information and support, signposting and referring when needed to enhance the service that they are providing to a person living with dementia. We have a range of literature available and we have opened an information drop in centre in Waterloo/Cosby.  We are hosting further Dementia training work shops in this area in addition to the main office in Southport.

    Status:
    Delivery
  • • Establish a skilled workforce, with the knowledge and skills needed to support our clients, their families and carer’s successfully.

    We will deliver our City and Guilds Alzheimer’s and dementia care qualification to the members of our care staff, who wish to specialise in delivering  high quality, person centred care to our clients living with dementia, from diagnosis through to end of life care.

    Status:
    Delivery