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Beep Assist - A part of Futures Housing Group

Futures Housing Group manages more than 9,000 quality, affordable homes across the East Midlands. Our customers are at the heart of everything we do, this shows through the range of services customers have access to as well as members of the wider community. Beep Assist provide an Assistive Technology (Telecare) service. The teams main aim is to enable customers with vulnerabilities to live independently in their own homes, whilst providing family and friends with peace of mind that their loved ones are well looked after. Our non-intrusive service allows customers and family members to build a package bespoke to them.

2 March 2020
East Midlands
Housing Sector, Care, Local Authorities, Local DAA Members, Research Sector, Social Care, Telecare, Health, Children Young People and Students, Community organisations, Medical, Domiciliary Care
Local Alliances:
Northamptonshire Dementia Action Alliance , Derbyshire Dementia Action Alliance , Chesterfield Dementia Action Alliance, Buxton & High Peak Dementia Action Alliance, Erewash Dementia Action Alliance, South Derbyshire Dementia Friendly Community, Amber Valley Dementia Friendly Community

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

As an organisation, there multiple ways that we can assist in delivering better outcomes for people living with dementia. These include services that are bespoke to individuals needs, allowing them to be safe, secure and independent in the comfort of their own home.

We have around 100 employees within Futures Housing Group who are registered Dementia Friend Champions. They work with all staff, customers and the wider community to share their knowledge of Dementia. This allows others to have a better understanding of Dementia and how it changes the needs of an individual as well as providing an insight into what it can be like to live with a loved one with Dementia.

Members of the Independent Living Team who come face to face with customers receive annual training from the Dementia Champions on understanding Dementia, its signs, its symptoms and the correct signposting procedures.

We provide Assistive Technology to people living with Dementia, for example, flood and heat detectors, door exit sensors, subtle GPS trackers if the customer is prone to wandering and many more. We take a holistic approach when assessing for Assistive Technology to make sure the customer recieves maximum benefits from the service.

We have four community centre environment's in Derbyshire which are sensitive to the needs of people living with Dementia and Alzheimers.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Challenges we face include:

Access to a range of services that support the independence of people affected by memory loss and dementia.

Limited funding available to provide non statutory services for people, and their carers living with dementia.

Accessibility to support sessions due to a lack of availability of affordable transport to enable people to engage.

Limited support for carers.

Encouraging early diagnosis of customers through increasing public and professional awareness of Dementia. Provide access to information to support individuals and their carers.

The lack of support networks for people who are living alone with dementia which can result in social isolation.

Member website


2. Actions

  • Living well with dementia through assistive technology

    We provide independent living accommodation in Northamptonshire and Derbyshire where we can fit assistive technology to enable people living with dementia to be safe and secure in their properties. We also fit equipment for customers that live in their own homes. We work closely with customers and their families to provide the appropriate technological solution for their individual needs. We build a tailored package, bespoke to each individual which can include technologies such as GPS monitoring, door exit sensors, flood and heat detectors. This allows friends or family to have complete peace of mind, knowing their loved one is safe all whilst being in the comfort of their own home.

    Being implemented

    2019 - First Quarter Update

    We continue to promote and provide an Assistive Technology (Telecare) service to private customers as well as customers of Futures Housing Group.  We are constantly looking to expand our range of technologies available to customers to provide them with the best service possible.

  • Herbert Protocol

    Futures Housing Group are proud to be working closely with Derbyshire Police safeguarding to offer GPS trackers to people that use the Herbert Protocol initiative. This is a national scheme which encourages family members, carers, friends or professionals to compile a list of useful information which can be used in the event of a vulnerable person going missing. Futures being able to provide the Watchover GPS equipment saves the police time that is vital in any missing person case.

    Being implemented
  • Signposting

    To keep up to date with local signposting information and leaflets to customers living with early signs of dementia to know where they can get further help and support. This is done by forming partnerships with other DAA members and by promoting local Alzheimer’s and Dementia friendly activities via our face to face contact with customers as well as our social media platforms, again to help our customers living with dementia to stay active and involved with the communities in which they live.

    Being implemented
  • Dementia Strategy

    A specific strategy to formalise Futures Housing Group's approach to responding to the challenges of dementia 


    2019 - First Quarter Update

    Strategy approved and action plan being delivered

    2019 - First Quarter Update

    Draft strategy produced.

    2019 - First Quarter Update

    Dementia Friends awareness sessions continue to be delivered to ensure all staff have an understanding of Dementia and it's signs and symptoms.

    We continue to deliver the action plan via our dementia friendly community centres.

  • Work with partners to respond to the challenges of dementia

    To continue to work with external partners to respond locally to receive referrals for customers living with memory loss, Alzheimer’s or Dementia and to assign assistive technology that will keep them safe and help them to live independently, safely and securely at home.

    Being implemented

    2019 - First Quarter Update

    Singing for the Brain sessions with Alzheimer's Society in our community centres, along with our Reconnection events and Memory Lane sessions.

    2019 - First Quarter Update

    The Independent Living Team at Futures Housing Group continue to build awareness of signs and symptoms of Dementia with colleagues and members of the community. To help others to be able to identify the signs of Dementia and signpost those to the correct places.