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Ashford Borough Council

Housing stock-holding Local Authority

15 February 2018
South East
Local Authorities
Local Alliances:
Kent Dementia Action Alliance, Ashford (Kent) Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

As the local housing authority with our own housing stock, Ashford BC is embarking on a programme to remodel its sheltered housing schemes to provide modern extra care schemes that are dementia friendly, applying the principles of HAPPI. 

Staff and residents of older persons schemes are encouraged, through training,  to improve awareness and understanding and tolerance those with dementia.

The Council is also part of the Kent PFI programme that has already developed one extra care scheme in the borough and is due to deliver a further scheme in the current programme.

In addition the Council works alongside Housing Associations to ensure older persons housing is fit for purpose and enabling residents to live independently for as long as possible by ensuring design is dementia friendly.

Housing Services, works with planning colleagues to influence policies and master planning exercises for new communities to be dementia friendly environments.

Joint working with other agencies and commissioners to ensure the right services are provided where there is demand and considering of a range of options to assist people to remain independent such as telecare.


2. What are the challenges to delivering these outcomes from the perspective of your organisation?

As a housing provider securing adequate funding, due to restrictions on borrowing and reduced central government grant, for affordable (social ) older persons housing to ensure dementia friendly design features and appropriate technology can be incorporated in new build and refurbishment projects.  Sourcing alternative funding and engaging with other statutory partners such as health and social care to deliver joined up projects.

Working with other services to try and influence private developer/organizations to consider dementia friendly environments and accommodation when planning new developments.

Achieving full political support, across all parties, to give greater emphasis to creating dementia friendly communities.

Changing attitudes and increasing understanding by residents of older persons accommodation to be aware of dementia and foster a culture of inclusion not isolation for those with dementia.

Member website


2. Actions

  • Remodelling of existing sheltered schemes to provide dementia friendly accommodation

    Progress the sheltered scheme remodelling commencing with the completion of Farrow Court to be a recognised dementia friendly community that can act as a resource and learning example for future projects.   Phase 1, including key community facilities, to be completed by March 2015. 


    2015 - Third Quarter Update

    Update November 2015

    ABC scheme at Farrow Court Phase one now due for completion end of November.  Age concern to run dementia services from new scheme.

    ABC sheltered scheme at Danemore still to be submitted to planning

    Housing and Care 21 extra care scheme at Chamberlain Manor open and occupied.  Their extra care scheme at Aldington is under construction with completion scheduled for May 2016.

    Other extra care scheme at Charing yet to be submitted to planning.

    2015 - First Quarter Update

    Farrow Court phase one due for completion.  Consultation has started on second ABC sheltered scheme remodelling to extra care and dementia friendly for Danemore in Tenterden.

    PFI project to redevelop Little Hill underway.

    Housing Association projects, Chamberlain Manor due for completion May 2015, good interest in both rented and shared ownership units from local people.   Aldington rural shceme is now underway with construction comencing in February 2015.  Design of scheme at Charing to be reviewed, planning permsion to be sought later in 2015.

    2014 - Third Quarter Update

    Update October 2014

    Farrow Court on schedule, ongoing discussions with Age UK (Ashford) regarding delivering dementia services from the scheme.

    Second remodelling project has received allocation of funding from HCA.

    PFI project underway which will see demolition and rebuilding of ABC sheltered scheme (Little Hill) to dementia friendly extra care scheme.

    Extra care scheme, Chamberlain Manor developed by Housing and Care 21 due for completion March 2015.  Early discussions on use of scheme to run some dementia services for wider community.

    Extra care scheme at Aldington due to commence building end of November 2014, will provide dementia friendly accommodation and services to neighbouring rural community.

    Extra care scheme for Charing, to be developed by Orbit Housing Association, at design stage expect planning application to be submitted end of October 2014, proposed scheme will be dementia friendly and offer services to wider community.

  • Involving staff and residents in sheltered schemes to develop a health and well being agenda

    Sheltered scheme managers to develop a programme of health and wellbeing activities for and with residents. This this to include training for staff and residents to have increased understanding and awareness of dementia and how this affects those with the illness and impact on other residents.  This will include encouraging scheme managers to become ‘Dementia Friends’ with an ambition to involve more staff in housing and other services as resources allow.



    2015 - Third Quarter Update

    Update November 2015

    Dementia Friends training held at sheltered schemes and during Dementia Awareness Week dementia friends training held for residents and local group culminating in a dementia friends themed tea party.

    ABC staff assisted at the Ashford DAA stand during dementia awareness week.

    2015 - First Quarter Update

    Five Housing Managers now dementia champions and delivering a programme of dementia friends sessions at council sheltered schemes for residents and the wider community.  Also looking at activites to particpate in during dementia awarenss week linking to the local alliance.

    Promoting the books on prescription scheme to sheltered scheme residents.  General promtion to all residents of Kent Dementia Helpine

    Dementia friends training to be included in induction training for all new council staff.

    Further tothe  staff dementia friends training  the Planning Service has developed a brief for developers highlighting good practice in designing older persons accommodation

    2014 - Third Quarter Update

    Update October 2014

    Dementia friends training has been undertaken across a range of services with a total of 237 staff trained including the sheltered scheme managers.

    3 members of staff are going onto to train to become dementia champions.  Supported Housing Manager attending ‘Dementia Leaders in Housing for Scheme Managers’ course.

  • Awareness raising for sheltered scheme residents

    Develop a programme of activities for residents of sheltered/extra care schemes to raise awareness of dementia and to increase understanding and develop an ethos of  inclusion where small gestures/actions  are seen to make a positive difference to the lives of those living with dementia.   Additional aim to broaden out the awareness raising to involve the wider community in scheme activities to increase understanding of dementia  across all generations.

    Initial Scoping

    2015 - Third Quarter Update

    Update November 2015

    Dementia Awareness week  - dementia friends training for sheltered scheme residents and wider community.

    2015 - First Quarter Update

    Dementia friends training to be held at sheltered housing schemes.  Information to help people live well with dementia disseminated by staff through variety of methods, posters, newsletters etc.

    2014 - Third Quarter Update

    Update October 2014

    Promotion of Kent dementia helpline at sheltered schemes and through other media to reach widest possible number of residents.

     Other activities

    ABC hosting Ashford Dementia Action Alliance meetings