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Healthwatch York

Healthwatch York is your way to influence local health and social care services – hospitals, mental health services, care homes, GP surgeries, home care services and many others. Healthwatch York is here to help you and your family get the best out of your local health and social care services. You can be involved in shaping these services according to what your community wants or needs. We want to put you at the heart of health and social care services in York. We; • Provide information about local services to make sure you know how to access the help you need • Signpost you to independent complaints advocacy if you need support to complain about a service you’ve received • Listen to your views about local services and make sure these are taken into account when services are planned and delivered. We want to know what is working well, and what isn’t Healthwatch gives us the opportunity to create a health and care system that really meets our needs.

17 May 2018
Yorkshire and Humber
Health, Care, Voluntary Sector
Local Alliances:
York Dementia Action Alliance, Yorkshire & Humber Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Local Healthwatch organisations are a consumer champion for health and social care. We want to make sure people are at the heart of the health and social care system. We firmly believe in ‘nothing about me without me’, and that people should be recognised as the leading expert in what works for them.

We are passionate about dignity, compassion and respect in care. We also believe that the changes that benefit specific groups of people, including those with dementia, are generally of benefit to us all.

In creating dementia friendly cities, mental health friendly cities, and disabled people friendly cities, we are actually creating friendly cities, which improves life for everybody. As an organisation with a seat on our local Health and Wellbeing Board, we have a role to play in encouraging others to take practical steps to improve the lives of people with dementia, their families and carers. 

We are also part of the national Healthwatch Network, which gives us an opportunity to share best practice, and feed into national debates on health matters.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

We are a very small organisation, with limited resources. We cover a wide range of issues, and struggle to give everything as much attention as those people who are fully engaged with issues would like us to.

Member website


2. Actions

  • Staff and Volunteer Training

    Provide dementia awareness training using Dementia Forward’s training package for all our volunteers and staff members at Healthwatch York. We will commit to holding sessions for all our existing staff and volunteers, and build it into our future plans by embedding this training as part of our core induction process

  • Highlight the work going on in York to make it a dementia friendly city.

    Use our Health & Social Care Directory to raise awareness of the programme and make sure members of the public know about dementia friendly spaces.

    Make sure our Community Champions know about dementia friendly spaces and highlight these to people in the community.

  • Becoming a dementia friendly space

    Work with the operations team at Priory Street Centre, and experts by experience to identify ways to improve our centre to make it more dementia friendly.

  • Healthwatch York Dementia Guide

    Following our report 'Making York Work for People Living with Dementia', a need was identified to bring together information about advice and support services as well as local activities into one place.Working together with York Minds and Voices, we produced the first edition of the Healthwatch York Dementia Guide in 2017. The guide has recently been reviewed and updated to reflect feedback and changes to information details. People living with dementia told us that they wanted to maintain skills, feel connected and continue to enjoy life, therefore the guide focuses on providing information to help people to live well.