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York Carers Centre

York Carers Centre helps unpaid carers living, or caring for someone who lives, in York. The Centre offers free advice and information, a Carers Emergency Card scheme, evening Advice Line, services for young carers (under 18) and young adult carers (18 to 25), regular newsletters, and discounts at local businesses.

16 July 2018
Yorkshire and Humber
Voluntary Sector, Charity
Local Alliances:
Yorkshire & Humber Dementia Action Alliance, York Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

York Carers Centre helps unpaid carers in York find the support they need. We are committed to meeting the needs of all carers in York, improving their quality of life, and helping them fulfil their full potential living their own life alongside their caring role. We support effective caring and we aim that carers should have choices about their caring role.  We positively influence local and national policy and practice to benefit carers.

We give free help to carers living, or caring for someone who lives, in York, and ensure we provide accurate and accessible information and advice. We are flexible to meet the needs of carers and can offer home visits or advice over the telephone. 

We deliver a variety of awareness raising sessions amongst other organisations to promote carer friendly practice. We listen to what carers have to say in order to influence our own practice and to enable us to advocate on behalf of carers. We also provide the opportunity for carers to have their voice heard by decision makers. We produce a free newsletter and a range of activities and events aimed at providing information, peer support and a break from caring.

We have Advice Workers who can help with beenfits, community care advice and carers rights, and they run an Advice Line every Wednesday evening 5 to 8pm.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Many carers are hidden and it is a challenge to ensure that people can obtain the right support and advice at the right time in order to prevent crisis. We are currently working towards a universal offer for carers across York which we hope will help with this.

We work with all carers, and there are challenges in meeting the needs of specific groups of carers. We struggle to fund specific pieces of work for carers of people with dementia.

2. Actions

  • Carers Support

    Continue to include carers of people with dementia in all our services and work that we undertake, and inform carers about relevant courses such as the caring and coping courses through our website, newsletter and bulletin.

  • Offer specific support to carers of people with dementia in partnership with other organisations

    We undertake Carers Assessments of Need and one to one support which includes people living with dementia. We link with Dementia Forward and carry a stock of the Healthwatch Dementia Guides. We are working towards delivering a Caring and Coping course for those caring for someone living with dementia, and this will be done in partnership with another organisation.

  • Training

    For staff to undertake dementia awareness session and incorporate information into staff and volunteer induction.