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West Midlands Ambulance Service NHS Foundation Trust

West Midlands Ambulance Service NHS Foundation Trust employs approximately 4,000 staff and operates from a network of over 90 Community Ambulance Stations and 16 new fleet preparation hubs across the region. The Trust serves a population of 5.36 million people covering an area of more than 5,000 square miles made up of Shropshire, Herefordshire, Worcestershire, Staffordshire, Warwickshire, Coventry, Birmingham and Black Country conurbation.

10 August 2016
West Midlands
Health, Emergency Services Sector
Local Alliances:
Birmingham Dementia Action Alliance , Coventry and Warwickshire Dementia Action Alliance, Herefordshire Dementia Action Alliance, Sandwell Dementia Action Alliance, Shropshire, Telford & Wrekin Dementia Action Alliance, Solihull Dementia Action Alliance, Staffordshire and Stoke-on-Trent Dementia Action Alliance, Wolverhampton Dementia Action Alliance, Dudley Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

WMAS is committed to ensuring that people living with dementia and indeed those that care for people living with dementia are supported by their emergency services and given as much information as possible to inform and ensure the highest possible level of care is afforded to them. WMAS produced a multi-agency dementia factsheet two years ago followed by a mandatory training item on dementia awareness, assessment and management of pain, and communication skills. This session was classroom based and all frontline clinicians (in excess of 2000) completed the training module in 2013/14. WMAS staff have access to a 24-hour safeguarding referral line. The referral line is used for staff to report any safeguarding or care concerns that they may have identified whilst attending to treat a patient, this could include a review of medication, carers assessment or a Social Care Needs Assessment. WMAS engage with many organisations and are proud to engage with those representing the dementia agenda and value the forthcoming opportunities to furher engage and further improve the lives of those who have dementia and those who care alongside.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

WMAS has no dedicated dementia lead (does have a mental health, long term conditions and safeguarding leads that all contribute to the dementia agenda). WMAS do not case-hold and may have limited information about the patient, depending upon whether the patient is in their own home or a residential care setting. WMAS are continually balancing priorities to ensure we meet our response time standards and provide high quality clinical care to all of our patients.

Member website


2. Actions

  • Education and training

    Following delivery of WMAS' Dementia Awareness Education dementia education materials continue to be available to staff with signposting to the Trust’s Intranet Dementia Awareness Training will continue to be delivered to new staff

    The training needs analysis process will ensure that dementia training and awareness is continually reviewed for future inclusion into the madatory training process as appropriate.

    Being implemented
  • Safeguarding and vulnerable persons unit

    WMAS' safeguarding team will hold responsibility for ensuring that the dementia agenda is incorporated into all areas of the Trusts service delivery and will provide support as and when required

    Being implemented
  • Supporting early identification

    WMAS are actively looking to support early diagnosis of dementia and have a proposed Cquin to support this that it plans to introduce next year