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Home Instead Senior Care Wimbledon and Kingston

We specialise in non-medical care of older people in their own homes, Home Instead Senior Care assists people to remain at home where they're most happy and comfortable; giving their families the freedom to relax in the knowledge that their loved ones are in excellent hands. We regard it as a special privilege to look after people with love, care and compassion - and we take our responsibilities very seriously indeed. 75 % of our clients are living with a diagnosis of Dementia, therefore continuity of care is essential. We recruit and train our staff and offer City and Guilds accredited Alzheimer’s and other Dementia training, to enable our caregivers to understand and manage the symptoms and behaviours associated with Dementia.

13 March 2020
Care, Charity, Domiciliary Care, Social Care, Local DAA Members
Local Alliances:
Merton Dementia Action Alliance, Kingston Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Continuity of care and an understanding of someone’s very individual experience of dementia is what we focus on at Home Instead. Knowing an individual’s symptoms and behaviours and working with them to lead as normal and independent life as possible.

Dementia is one of the topics at the top of our agenda. Along with the dementia training to all our Caregivers, we also run workshops in basic dementia understanding to families and friends of those living with dementia. This has now been extended out to the wider community.

We work with local agencies offering appropriate support services which we signpost our clients to. We also work with these agencies at a strategic level to have input into what good care should look like with a goal to raise the standards of care.

A Home Instead employee in the USA has written a book “Confidence to Care”, which offers support and understanding of the symptoms and behaviours associated  with dementia. We have produced a UK version and  invested  in many copies which we had given to or made available to families, cares or friends. We have had very positive feedback on its content.

Through thorough information gathering , Home Instead captures the life history of each client. This gives everyone involved in the clients care, an understanding of who the client is and was prior to their experience of dementia.

We have a City and Guilds Accredited Dementia Training Course that our Caregivers have the opportunity to complete. This gives them a real understanding of what it is like to have dementia and also to care for someone with it.

We have also hosted the Dementia Bus, an interactive learning experience that helps attendees fell what it might feel like to have dementia. We have invited members of the community to this expereince 

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Access to support services for all families and people affected by dementia. Helping families to understand the experience of dementia and accept the changes. We want all families affected by dementia to have access to education and support throughout the dementia experience to enable peoel and families to live as well as they possibly can. 

2. Actions

  • Offer Social and Cognitive Stimulation Support in the Community

    Working with Alzheimer's Society to deliver Singing for the Brain. Working with the British Gymnastics association to deliver Love to Move , faciitating Love to Sing as well as regular Supper Club and Afternoon Teas. All these activities help those living with dementia remain part of the community, reducing isolation, and providing  evidence based health improvements as well as  offering safe environments for those living with dementia, their loved ones and carers.


    2020 - First Quarter Update

    We are in our 5th year of funding and facilitating Kingston Singing for the Brain in partnership wih the Alzheimer's Society. The attendance and feedback  is extremely positive. We are exploring how Love to Move - an evidence based exercise programme for people living with dmentia can become recognised as a referrral option through social prescribing.   All of our activities are not for profit and provide a life line to many experiencing loneliness and isolation

    Dementia Friends Champion Training completed: 16/01/13

  • Run Understanding Dementia Workshops to family and friends of our clients

    Our Understanding Dementia workshops give family and friends of our clients a better understanding of what their friend or loved one is going through so they can help support them better


    2014 - Second Quarter Update

    New member

  • To deliver OUTSTANDING care to our clients experiencing dementia and raise the standards of dementia care in the care industry

    Our care planning process gathers information about the whole person, not just a list of tasks and will include personal preferences and wishes . True person centred care will be carried out for all our clients living with the experience of dementia. All our CAREGivers receive dementia training and have the opportunity to acheive City and Guilds dementia training .

    We will share what good care looks like in any community forums and share good practice using social media 


    2020 - First Quarter Update

    We are acheiving helping some of our clients living with dementia to remain living at home through working closely with statutory servcies, families and the voluntary sector - referring to additional support services as required to acheive the aim of that person remaining in their own home for as long as possible.

    We have booked an additional member of the office team on a course to become qualified as a City and Guilds Dementia Trainer