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More than Coffee

More Than Coffee & Chocolate Shop was established in 1999. We initially opened the shop with the intention of selling chocolate, coffee, tea and fine confectionery but gradually, demand for hot drinks grew and so we opened the Coffee Bar in the rear of the shop. More Than Coffee & Chocolate Shop partners, Sarah & John, started to create a successful business that catered for the people of Fleet in Hampshire and surrounding areas.

13 May 2014
South East
Local Alliances:
Hampshire Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Providing a safe and friendly environment and venue in the community for people with Dementia and their carers to meet with friends and enjoy refreshments.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Part-time staff, staff turnover, limited time, resources and a stretched budget.

Member website


2. Actions

  • Dementia Awareness raising for staff

    Ensure all staff, attend a dementia awareness raising session, improving staff awareness and understanding of dementia, thereby having a good customer service ethos and training for our staff. 


    2013 - Fourth Quarter Update

    New member

  • Dementia Friendly premises

    Review premises to look at ways the environment could be more dementia friendly and make changes where appropriate/possible.

  • Embed the concept of ‘Dementia Friendly’ within the business

    Review business operations manuals and guidance to ensure dementia awareness is included.

    Have a willingness to respond to the individual’s needs and help/support them when we can and it is reasonable for us to do so.