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Hart Shopping Centre

The Hart Shopping Centre comprises a significant proportion of Fleet’s town centre retail provision and is dedicated to making our shoppers’ experience a friendly, safe & pleasurable one. The Centre is an enclosed shopping centre with 40 stores, ranging from large national retailers such as Waitrose, Next, Superdrug & Robert Dyas to smaller independants such as The Rocksx Room and Salamander. The Centre has 2 main entrances and a 520 space multi storey car park with easy access into the Centre.

19 February 2018
South East
Local Alliances:
Hampshire Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

The Hart Shopping Centre intends to provide a safe, friendly & welcoming environment for dementia sufferers and their accompanying carers. Our trained staff will be on site to provide understanding and assistance if required.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The challenges we will face, will be to ensure that as many staff as possible are trained and have a good understanding of dementia and therefore will be able to provide a suitable level of care for members of the public, with dementia, who visit the Centre.

Member website


2. Actions

  • Dementia Awareness raising for staff

    Ensure all staff, attend a dementia awareness raising session.

    Being implemented

    2013 - Fourth Quarter Update

    New member

  • Dementia friendly premises

    Review premises to look at ways the environment could be more dementia friendly and make changes where appropriate/possible.

    Being implemented
  • Embed the concept of ‘Dementia Friendly’ within the business.

    Review business operations manuals and guidance to ensure dementia 

    awareness is included.

    Being implemented