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Age UK Lancashire

Age UK Lancashire provides services for older people to live healthy and active lives and to remain independent and connected with their communities for as long as possible. Our local teams provide support to promote good physical and mental health across Lancashire this includes the main areas of population and in many of the rural areas. Our services are designed to support all older people and their carers who either live alone or with support, assisting them to retain or regain skills and maintain relationships. We support older people with disabilities and people with memory problems and people living with a diagnosis of dementia. All services and activities:- •Increase choice and control to ensure people are supported in friendly neighbourhoods; able to get out and about and have positive things to do. •Enable people to play a more active role in managing their own lives •Proactively promote good health, by focusing on support that aims to enhance well-being and to avert crises; •Adopt a whole-person approach, by ensuring our services are person centred and take account of individual wants and needs. •Ensure the best outcome for carers by providing appropriate and timely information advice and support.

15 January 2019
North West
Voluntary Sector

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

As an organisation supporting older people we work to achieve better outcomes for people with Dementia and their carers through working to ensure our services are inclusive and offer a positive experience for all. Our services provide enabling support to individuals who are living with the early / moderate stages of dementia to pursue interests, maintain independence and retain and or develop social contacts initially on a one to one basis and then through volunteer led / peer support groups.

We also provide Dementia Friends sessions and are actively involved in multi partnership local forums raising awareness in our local communities about Dementia and promoting living well with Dementia and developing Dementia Friendly Communities.

Many of our staff and volunteers are Dementia Champions and have accessed Dementia awareness and further training according to their support roles, which enables us to enhance the quality of life and wellbeing of individuals which can be compromised when a person is living with concerns about their memory.

Age UK Lancashire actively encourages people to seek an early diagnosis and provide support information and advice to carers to help them maintain their health and wellbeing.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Challenges include:

  • Capacity of staff to implement dementia awareness training with staff across the organisation and raise the profile of inclusive dementia friendly access to all services and support.
  • Time scale to review all existing service provision and development of plans to adapt delivery and access where required, ensuring all delivery is dementia friendly.
  • Availability of resources to further develop peer and volunteer support to facilitate continued independence and connection in local communities.
  • Extending the network of partners working with the organisation to raise awareness, taking into account work, business and other commitments such as caring responsibilities.
  •  To work with other local organisations including Hospital Trusts and Clinical Commissioning groups to encourage and promote early diagnosis.

2. Actions

  • To ensure all Age UK Lancashire staff and volunteers have access to Dementia Awareness and Mental Capacity Act training as a minimum by Dec 2019

    a)   Age UK Lancashire managers to facilitate appropriate training and access to resources and equipment, enabling staff and volunteers to engage in training opportunities.

    b)   To work with Age UK Lancashire’s Dementia Champions and external Dementia Champions to ensure the most appropriate dementia awareness training is delivered at accessible locations in each locality across Lancashire.

  • Commitment 2. Review Age UK Lancashire’s dementia service provision to ensure it is person centred and venues are dementia friendly

    a) Develop internal audit processes which review dementia service delivery. Use action planning tool within quality assurance system to amend delivery where required.

    b) Staff are supported to deliver person centred care/support across all services within the organisation and have access to training and resources to enable this approach.

    c) Involve those living with dementia and their carers in the design and development of our dementia services and recruitment processes.

    d) Review/ improve existing internal assessment processes to ensure we can reach as many people as possible, as early as possible, in order to identify memory concerns and support individuals to access supporting services.

  • Commitment3. Develop peer support and volunteer led work with a focus on dementia within existing services

    a) Encourage take up of Dementia Friends sessions amongst a wide range of individuals/groups in our communities to create more Dementia Friends thus widening the Dementia Friendly community.

    b) Empower volunteers to have an understanding of dementia in order to support those living with dementia through signposting to Age UK Lancashire and partners’ wide range of services and activities.

    c) Develop a range of Dementia Friendly social activities within our Centres and share information about other Dementia Friendly activities through our networks.

    d) Identify opportunities to set up and support peer support groups.

    e) Increase the capacity of our services through volunteer led activity.

  • Commitment 4. Raising awareness and encouraging early diagnosis

    a) Expand network of partners to raise awareness and understanding of dementia. To advocate through those networks and partnerships for early diagnosis and to ensure that people with dementia and their carers are active participants in the process.

    b) Development of local, community based dementia hubs to support to increase independence and inclusivity in local communities and allow people to live well with dementia.

    c) Support NDAA at local level, offering use of AUKL’s resources/Dementia Friendly venues wherever possible.

    d) Work with partners, VCFS & health professionals to enable people to enter the dementia diagnosis pathway, at any stage of their journey.