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The Mall Shopping Centre – Luton

The Mall is the largest owner of community shopping centres in the UK. This is managed by the Mall Corporation. With our retailers, we aim to provide a shopping experience that is caring, dynamic and easy. We manage our shopping centres not as passive property assets but as shopping destinations that play a vital role in local communities. The Mall Luton, Bedfordshire's premier shopping centre is situated in the heart of the town serving a population of 200,000. This 755,000 sq ft centre hosts 128 retailers; ranging from popular high street names to a selection of unique independent stores.

3 August 2016
East of England
Local Alliances:
Luton Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

The Mall Shopping Centre – Luton strives to provide a safe and welcoming environment with excellent customer service for all visitors.  We want to ensure that this extends to visitors who may be living with dementia and their carers

We recognize that to do this, the Mall team will need to develop a greater awareness of the condition and its’ impact, so they are confident in helping and supporting those with dementia, their family and carers.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The challenges for the Mall Luton in delivering our outcomes are:

  • Time to create awareness amongst the Mall team
  • Availability of appropriate information
  • Knowing who to inform in the case of an emergency

Member website


2. Actions

  • Raise awareness of dementia amongst the Mall team members

    • At least 40 members of staff to have undergone bite sized, dementia awareness training by end 2014.  This will be bolted onto the proposed Dementia Friends information session
    • Dementia Awareness literature to be displayed in the Mall team communal areas
    • Update on dementia and Dementia Friends given to staff members at one of the team meetings 6 monthly

    2014 - First Quarter Update

    New Member

  • Staff to feel confident when helping a person living with dementia or their carer

    • At least 40 members of the Mall team to have participated in a Dementia Friends information session by end 2014
    •  Ensure that future training opportunities are offered to the Mall team via newsletter, meetings and verbal feedback
    • Provide contact details for supporting organisations; police, social worker, Alzheimer’s Society etc

    2014 - First Quarter Update

    New Member

  • Provide leadership for the Mall team in respect of dementia

    • The Mall – Luton to become a member of the Luton Dementia Action Alliance
    • Designated individual to represent and attend LDAA meetings in 2014

    2014 - First Quarter Update

    New Member