Bluestar Bus Company

The current network of bus services makes Bluestar the main inter-urban bus operator in Southern Hampshire. We link Southampton with Winchester, Eastleigh, Romsey, Hedge End, Totton and the Hythe & Waterside area. Our frequent local services in Southampton and Eastleigh establish Bluestar as a major provider of bus services in these areas. Our commercial services are defined by frequency, simplicity and reliability, and many routes benefit from Nightstar buses running from Southampton City Centre until around 0330 on Friday and Saturday nights. The company continues to develop and evolve, and has gained reputation for innovation resulting in significant passenger growth and achieved productive work in partnership with local authorities and stakeholders. We are proud to produce high-quality work with a range of clients across Hampshire, enjoying long and positive relationships with local transport authorities, businesses and educational organisations in delivering people where they need to go. As well as local bus services, we deliver Total Travel Solutions in running a variety of other services including special events work and rail replacement operations.

Updated:
17 March 2017
Location:
South East
Sectors:
Transport Sector
Local Alliances:
Hampshire Dementia Action Alliance, Dementia Friendly Southampton (Southampton DAA)

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We remain excited at the opportunities the developing local area brings to our business. Our passion is reinforced by our belief that the bus can be an exciting product, delivered and managed locally. 

Therefore there’s tremendous scope in getting many more people on board and reinforcing their choice in making us the brighter way to go.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The challenges facing Bluestar in delivering our desired outcomes are breaking down misconceptions about bus travel in general, slowing the move from private car use to public transport and raising the awareness of our staff for people who have disabilities in general and mental health issues specifically.

Time and cost control imposes it’s own difficulties with our business and staff resources are stretched as a consequence.

Member website

www.bluestarbus.co.uk

2. Actions

  • Title: Improving staff awareness and understanding of dementia, thereby having a good customer service ethos and training for our staff.

    Complete Dementia Friends sessions with relevant employees.

    Status:
    Planning

    2013 - Third Quarter Update

    New member

  • Enabling people living with dementia to be part of the community and continue to do daily and social activities.

    Our bus services are open to all including people with Dementia, our (new) bus drivers have seen http://isitdementia.com.au/transport.html#1 as part of their induction process. 

     

    Status:
    Delivered
  • Have a willingness to respond to the individual’s needs and help/support them when we can and it is reasonable for us to do so

    We are aware of signposting options for people with Dementia and action those in line with demand.

    Status:
    Being implemented
  • We plan to change signage to the type recommended for those with Dementia.

    We will be using those with pictures/upper case and lower case letters.

    Status:
  • We can also encourage our key partners to be aware of the growing numbers of people with dementia in our District and to consider how they can improve the services they offer.

    We will publicise our actions with our colleagues and recommend they follow suit (New Forest Tour).

    Status:
    Planning
  • We can also encourage our key partners to be aware of the growing numbers of people with dementia in our District and to consider how they can improve the services they offer.

    We will publicise our actions with our colleagues and recommend they follow suit (New Forest Tour).

    Status:
    Planning
  • Submit a Dementia Ambassador, who has the ability and opportunity to influence others and is willing to promote the interests of people with dementia and dementia friendly communities.

    Our Ambassador actions will be: Promoting dementia awareness and dementia friendly communities within our organisations and among their wider networks

    Status: