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Crossroads Care Kent

Crossroads Care have been supporting carers in Kent for over 25 years. Crossroads Care provides respite breaks and support for Carers through person-centred support. Our carers short breaks offers regular time away from caring responsibilities. Crossroads Care Kent is focused on delivering high quality services to Carers across the whole of Kent. We are committed to improving services for Carers and their loved ones affected by dementia and we achieve this by delivering our core respite service in the home plus enhanced services that include: • Dementia Crisis services; • Carer Crisis services: • Carer Health Initiative supporting Carers to attend to their own health needs; • Palliative Care services; • Cognitive Stimulation groups, including telephone/outreach support. • Social events for Carers and those they care for. We have a weekly 'Social club' drop in for carers & their cared for, enabling people to socialise, meet new friends, share experiences and most importantly, have fun. As members of the Carers Trust network, we contribute to their strategic aims of influencing, campaigning and advocating for recognition and improved services for Carers.

20 May 2019
South East
Local Alliances:
Kent Dementia Action Alliance, Ashford (Kent) Dementia Action Alliance, Thanet Dementia Action Alliance, Shepway Dementia Action Alliance, Dartford, Gravesham and Swanley Dementia Action Alliance, West Kent Dementia Action Alliance, Sandwich Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

As a Carers organisation we propose to promote the Dementia Action Alliance by focusing on the Carer elements of outcomes 2, 3, 4, 5 and 6. We have identified 3 key actions in delivering better outcomes for people living with dementia and their Carers: 1. To ensure Carers have access to relevant information and support, we will appoint a Dementia lead from within our staff teams to ensure a focal point of knowledge and expertise and to facilitate the dissemination of information to staff and Carers alike. 2. To ensure a sense of community belonging, we will commit to train all administration and care staff as Dementia Friends. 3. To support Kent County Council in their development of the Dementia Friendly Communities initiative, we will be active participants in the 12 planned communities. We are also committed to reaching more Carers, helping them to recognise their caring role and access appropriate, timely support. In doing this, we will ensure that our communication strategies include those hard to reach and marginalised Carers such as those in employment; those caring for someone near the end of life; those caring for someone where dementia is a secondary condition and those caring for someone with early onset dementia.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Crossroads Care Kent believe the challenges in delivering these outcomes will be: 1. Establishing a dementia specific information portal covering a considerable geographic spread with areas of high-density population as well as sparsely populated rural locations; and areas of high deprivation as well as areas of affluence. 2. Ensuring that we continue to attract and retain high quality staff at a time of great uncertainty within the funding landscape. 3. Ensuring sustainability of dementia-specific services in the current funding climate.

Member website


2. Actions

  • Establishing a dementia information portal

    We will assign a dementia lead for Crossroads services across Kent.  Lead will review existing information mapped against localities. Identify gaps in knowledge.  Produce resource pack.   Dementia section to be added to staff newsletter and Carers newsletter. 


    2014 - Second Quarter Update

    New member

  • All staff to be trained as Dementia Friends

    Establish training schedule for all care and admin staff as Dementia Friends.  Identify trainers, facilities and resources.


    2014 - Second Quarter Update

    New member

  • Carer Support Network

    We will contact existing Carers to identify if they would like dementia specific carer activities, training or social events.  We will assess whether virtual support would be beneficial.

    Initial Scoping

    2014 - Second Quarter Update

    New member