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Northampton General Hospital NHS Trust

Northampton General Hospital is an acute hospital with approximately 700 beds. We have a Dementia Steering Group who meet quarterly to monitor dementia care across the hospital and develop action plans to improve the patient experience at NGH with the overall aim of becoming a dementia friendly hospital.

27 November 2020
East Midlands
Health, Hospitals and Hospital Trusts
Local Alliances:
Northamptonshire Dementia Action Alliance , Northampton Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

NGH is committed to improving the care of patients with dementia and the support carers receive. Small steps have been taken by implementing patient profiles, John's Campaign, finger foods and having a dedicated Dementia Liaison Nurse (DLN) who supports all areas of the hospital. The DLN also works with Northamptonshire Carers with the aim of providing support, information and signposting for carers who are in contact with NGH.

Going forward we recognise the need to better embed the above interventions whilst moving forward with clear and robust pathways for staff to guide practice.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

NGH is an acute hospital which at times goes through episodes of extreme pressure. This can effect staff availability for training and contribution to practice development meetings however we continue to push forward. The DLN has a large role across the trust however given time and resilience we will continue to make improvements and will strive to become a dementia friendly hospital.

2. Actions

  • Provide information for carers

    Whilst our ability to provide indepth support and information to carers is limited we aim to make small changes that will hopefully signpost carers to services that can provide them with further support in the community as well as within NGH.  


    2018 - Second Quarter Update

    There is now a dementia information board on hospital street that provides basic information for the public about what dementia is and where to go for support as well as what tools the hospital use to support people with dementia.

    The Trust public website has been updated to include a dedicated dementia section which provides information on hospital tools and services as well as contact details for the Dementia Liaison Nurse and Northamptonshire Carers.

    Northamptonshire Carers hold copies of the Dementia Friendly Northamptonshire Booklet to diseminate to carers in touch with the hospital team.

    Carers of people with dementia who are under NGH care can provide feedback on the experience of care within the Trust, this information gets fed back to senior staff in the hospital and helps to guide our areas of focus.

  • Improvement of Communication Tools

    NGH utilises a butterfly motif to identify patients who have a diagnosis of dementia. This motif is identified behind the patients bed space and on the overall patient bed board.

    In conjunction with this a patient profile is available to be be completed by the patients family and carers to be left by the bed side so that staff interacting with them have a tool to aid person centred care and engagement.

    Whilst these tools are implemented we are continuing to improve the level at which they are implemented and so this will remain on going work for us as a Trust.


    2019 - First Quarter Update

    A revised patient profile was distributes across the Trust in September 2018 and completion of these tools is improving. This area is audited every quarter.

    The profile has also been made avaiable on the public website and by the dementia notice board so carers can access these more easily. They are also on all the adult in patient wards and pre-op assessment areas so staff can give them out as patients come in.

    2018 - Second Quarter Update

    The butterfly motif continues to be highlighted to staff at induction training. The Dementia Liaison Nurse also works directly with wards where required to highlight when they are not using them. The patient profile has now been redesigned. The Trust is awaiting the new profile to be delivered to be disseminated across the hospital.

  • Dementia Training for Staff

    In order to support staff to provide good quality care for people living with dementia they need the knowledge to understand the condition and the impact it can have. NGH is committed to providing a knowledgeable workforce to aid the best possible care. The dementia liaison nurse is reviewing the Trust's training needs analysis for dementia with the aim of implementing a revised analysis to improve dementia training across the hospital.


    2019 - First Quarter Update

    The revised training needs analysis was presentated to the required group in March 2019 and has been approved to be implemented as role specific training for tiers 1,2 and 3 across the Trust.

    Necessary communications with the training and development team are now occuring to implement this change however in the meantimes tier's 1 and 2 training are available twice a month for the remainder of the year through face to face teaching or staff have access to workbook options of learning.