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Wiltshire Farm Foods (Bracknell)

Wiltshire Farm Foods delivers a choice of over 260 great value, nutritious meals which are frozen, easy to store and easy to cook. We cater for a range of different diets, including gluten free, diabetic, low fat, pureed and soft ranges. Free delivery from our friendly local drivers. We offer easy commitment free ordering.

Updated:
8 October 2015
Location:
South East
Sectors:
Health, Retail, Care, Transport Sector
Local Alliances:
Hampshire Dementia Action Alliance, Bracknell Forest Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Many of our customers are vulnerable people living alone, a percentage of which are living with dementia. We acknowledge this in our planning and our staff recruitment process. Customer service is at the heart of our business and we provide training in customer care and specific dementia awareness.

We are constantly looking for ways we can improve our customer service and will be taking into account the difficulties that people living with dementia encounter, and we intend to factor these into our future planning.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Time restraint

External environmental factors, eg bad weather, traffic conditions, roadworks.

2. Actions

  • Dementia Awareness Training For Staff

    Description: Ensure all members of staff receive ongoing awareness training and new staff members will receive this as part of their induction.

    Status:
    Implementation

    2014 - First Quarter Update

    New Member

  • Easy To Read Literature for Customers

    Important notices for customers are printed in bold black on
    coloured paper and we use yellow wherever possible.

    Status:
    Implementation
  • Driver/Customer enhanced communication

    Description: Drivers are requested to read important information to
    customers as required rather than leaving with customer

    Status:
    Implementation
  • Change of Driver notification

    Description: Customers informed in advance of change to usual driver and are introduced to replacement driver to alleviate confusion and stress.

    Status:
    Implementation
  • Audio Brochures

    Promoting audio brochures for customers who find reading the
    paper brochure difficult. Driver identifies those customers who
    will benefit from these or customer can request direct from
    office. This information can also be captured by office staff when
    taking telephone inquiries.

    Status:
    Implementation
  • Pureed, Soft and Fork Mashable Range of Meals

    Description: A range of meals which are suitable for people with dysphagia. They have been created to appeal to people with dementia as
    they are moulded into the shape of the original food, therefore
    having the appearance of the meal that is chosen.

    Status:
    Implementation
  • Liaison with Heath Care Professionals

    Description: WFF will communicate closely with health care professionals at all levels in hospitals and the community to ensure that people with dementia and dysphagia are identified and the appropriate range of meals is made available to them.

    Status:
    Implementation
  • Change of Driver notification

    Description: Customers informed in advance of change to usual driver and are introduced to replacement driver to alleviate confusion and stress.

    Status:
    Implementation