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Kent Fire and Rescue Service (KFRS)

Kent Fire and Rescue Service is responsible for delivering fire and rescue services to more than 1.7 million people in Kent. With 55 fire stations and 1,700 operational members of staff, Kent Fire and Rescue Service has a fleet of more than 76 fire engines and other operational vehicles, including pumps, rescue pump ladders and height vehicles. Every year firefighters deal with around 20,000 incidents. These include around1,000 road traffic collisions, around 650 house fires, over 100 animal rescues as well as other rescues including flooding. Kent Fire and Rescue Service has a duty under the Fire Services Act 2004 to prevent, protect and respond to fires, road traffic collisions and other emergency special services (such as flooding, chemical spills, terrorist attack). We have invested resources into prevention and working with other partner organisations and agencies and have achieved great success in reducing fires, road traffic collisions via our community safety initiatives We have a dedicated community safety team that delivers these community safety initiatives and works with local people across our different communities to help keep them safe at home, on the roads and at work. They do this through face-to-face contact at home, work or school and through safety campaigns and publicity. We are also aware of our partners’ objectives and how we can assist other organisations to achieve these goals where they cross into our area of work.

26 April 2018
South East
Emergency Services Sector
Local Alliances:
Kent Dementia Action Alliance, Ashford (Kent) Dementia Action Alliance, Thanet Dementia Action Alliance, Shepway Dementia Action Alliance, Dementia Action Alliance Faversham, Dover and Deal Dementia Action Alliance, Dartford, Gravesham and Swanley Dementia Action Alliance, Swale Dementia Action Alliance, West Kent Dementia Action Alliance, Canterbury Dementia Action Alliance, Sandwich Dementia Action Alliance, Medway Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

The Chief Fire Officers Association (CFOA) has also recently launched a new Ageing Safely strategy to which we are committed as well as linking into and supporting the Prime Ministers Dementia Challenge Group.


We have a dedicated Vulnerable Person Team who work with people on a daily basis to reduce their risk of fire.  We have defined a vulnerable person as someone who is at higher risk of death or injury in a fire, quite often because of mobility issues, or some other physical or psychological reason. We have a team of specially trained personnel who work closely with social services, mental health teams, local authorities, housing associations and the police to put intervention measures in place, often at very short notice.


In working with responsible agencies and those supporting people with dementia we aim to provide targeted and relevant advice to people with dementia and their carers to ensure they can live safely. We achieve this by visiting them at home, offering safety advice and fitting appropriate specialist equipment to reduce the risk of fire. This ensures that services and support are designed around individual needs. We also provide fire safety information for carers and support agencies to raise awareness so they can identify risks and recognise when risks are increasing. This supports the person with dementia to live in their home safely and for longer whilst maintaining and promoting a degree of independence.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The challenge for Kent Fire & Rescue Service is how we respond to the increasing and changing demand on our capacity and resources given the predicted rise in the numbers who will develop dementia against a back drop of an extremely challenging financial climate for agencies. This reinforces the need to work together with other organisations and agencies to avoid duplication, reputation and be streamlined but effective to meet the needs of dementia sufferers on a scaled response relative to risk.


We need to ensure our staff have an awareness and understanding of dementia so they are aware of how this relates to an increased fire risk on an individual basis (tailored intervention) and how we can help to reduce this risk and impact on quality of life whilst being cognisant of our partners objectives and working together for the benefit of the client

Member website


2. Actions

  • Encourage and support businesses in Kent and Medway to ‘Work towards becoming Dementia Friendly’

    Promote the ‘working towards becoming Dementia Friendly’ process to Kent and Medway businesses through our daily engagement and through our Newsletters and our website. Provide examples of how the little thing we can do can make a big difference to those affected by dementia. We are leading by example by receiving the Kent Dementia Action Alliance Dementia Friendly large organisation award for 2017.
    Initial Scoping
  • Encourage and support the building of Dementia Friendly Communities Nationally and in Kent

    Support the National Association of Local Councils and Kent Association of Local Councils in developing their Dementia Strategy and help them to build Dementia Friendly Communities.

    Initial Scoping
  • Arrange a Kent Emergency Services Dementia Masterclass

    Work with the Alzheimer’s Society, Kent Police and Kent Search & Rescue to provide a Kent Emergency Service Dementia Masterclass open to all services staff during Dementia Action Week in May.  This will include a Dementia Friends Session delivered by our in-house Dementia Friends Champions.

  • Continue to encourage all our staff & members to become Dementia Friends

    Continue to recruit new Dementia Friends Champions internally.  Support them in delivering Dementia Friends session internally to their colleagues and externally to our partners and members of Kent & Medway’s community.

    Initial Scoping