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Thompson and Jackson Solicitors

For over 130 years Thompson and Jackson solicitors have been providing a wide range of legal services to clients throughout Devon & Cornwall with a variety of needs. Our solicitors are able to offer clear legal help and advice relating to a wide range of legal issues. Our solicitors have built a reputation that is second to none for delivering excellent quality legal advice in a friendly, efficient and cost effective manner.

Updated:
3 February 2015
Location:
South West
Local Alliances:
Plymouth Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Our  Private Client Department is comprised solely of qualified lawyers who specialise in those matters that are frequently of concern to an ever ageing population e.g Wills, Administration of Estates, Lasting Powers of Attorney, Care Home Fees and Court of Protection Applications. Our strength both in technical expertise and in numbers of personnel within that department, together with our compassionate approach enables  us to provide a first class Legal Service to all our clients including those  with dementia, their carers and families.  We believe that we stand out from other providers of legal services because we provide down to earth legal advice, in a friendly, approachable manner, and do not try to hard sell our services. We do not use legal jargon!

 We can visit Clients at home if that is what they prefer and especially if this would make them feel more at ease.

 As a firm we share the view that all of our clients should be treated in the way that we would like to be treated ourselves.

 We regularly provide seminars/informations sessions  free of charge on various legal topics to interested organisations.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Our private client team are already well aware and have considerable understanding of the issues and difficulties that can face those persons who are directly or indirectly affected by dementia. Our challenge is to expand this awareness by training across all other parts of our firm at all levels. Clearly the degree of what we consider to be the required level of training may vary between different teams within the firm and persons within those teams who are at different levels of responsibility. 

2. Actions

  • To promote the importance of taking early steps to plan for the future

    The ability to plan properly for your own future depends greatly upon whether or not you have sufficient mental capacity to do so, according to Law.  We will therefore, continue to promote to our clients the importance of both making Wills  and  Lasting Powers of Attorney early on in their lives whilst they have capacity to do so.

    We are establishing contacts with local charities and organisations whose objects are to assist the elderly and those persons with dementia and/or their carers

    We are now running free Legal Advice Clinics to help people gain access to Legal Advice 

    Status:
    Delivery
  • To provide clear “plain English advice” to our clients and at a reasonable cost

    To build on our firm’s ethos to:

     1.            provide clear plain English advice  to our clients

     2.            To provide advice at a reasonable cost, and to continue to find efficiencies within our firm to enable us to do this.

    Status:
    Delivery
  • Dementia Champion Training

    Our private client department  solicitors have undergone awareness sessions provided by a Dementia Champion, and it is intended that one or more of those solicitors will undergo further training with a view to those persons becoming Dementia Champions themselves. Once they have become Champions then we will be able to provide awareness sessions to other employees of our firm 

    Status:
    Initial Scoping