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Lloyds Bank, Patchway Branch

Type of organisation: Bank

27 July 2016
South West
Local Alliances:
Patchway Dementia Action Alliance , South Gloucestershire Dementia Action Alliance

1. Action Plan

Q1 What barriers do people with dementia or their carers face when using your service?

A. Lots of barriers such as PIN use, cashing, frustration, fraud.

Q2 What roles could your organisation play in delivering the aims of our mission statement?

A. Providing a good service and helping families dealing with dementia cope with money.

Q3 What barriers does your organisation face to playing the role you described in question 2?

A. Knowledge and the many different types of situations that present.

2. Actions

  • Dementia awareness

    Staff will read leaflets and put in training, and staff with undergo awareness training.