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Age UK Warwickshire

Age UK Warwickshire is a local independent Charity for over 50’s living in Warwickshire. Our Vision is a world in which later life is a fulfilling and enjoyable experience. Our mission is to improve later life in Warwickshire. Our values are to empower and support older people to achieve their goals, influence by drawing strengths from the voices of older people and ensuring those voices are heard, and being caring and passionate about what we do and care about each individual. We make the best possible use of all our resources and we actively seek new opportunities, we are trusted to deliver what we say and when we say we will. At Age UK Warwickshire we are experienced, knowledgeable and professional in all that we do. We are respectful and treat others as they would want to be treated with dignity and respect.

21 September 2015
West Midlands
Voluntary Sector
Local Alliances:
Coventry and Warwickshire Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

All Age UK Warwickshire’s services are designed around individual’s needs.  This means that our customers are enabled to live independently for as long as possible in their own homes. We can provide flexibility within our services to enable customers to feel supported, welcomed and encouraged about accessing their local community services.

Age UK Warwickshire will train all staff and volunteers to be aware of the systems and processes of Dementia. We are also developing a new Care & Assessment Tool to ensure both Carers and Dementia Clients receive the best possible outcome whilst receiving our services.  We are in the process of organising an Open Day for Carers, to discuss service developments which will include Dementia  requirements.

We currently support people with dementia and their carers through our services which include:

  • Daybreak Dementia Services,
  • Carers Short Break (Sitting Service),
  • Lifestyle Services (practical help at home)
  • Rapid Hospital Discharge Services
  • Home Safety Check Schemes
  • Handy Fix.it Services
  • Gardening
  • Information & Advice
  • Insurance

We are a member of the Coventry & Warwickshire Dementia Alliance Group.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

We are continuously striving to achieve the following:

  • Communication issues in raising awareness of dementia across the whole organisation
  • Lack of resources for the development of our new dementia awareness training programme for all staff
  • Logistical problems in scattered rural communities while at the same time having to cope with the expected increase in people with Dementia over the forthcoming years

A challenge is the sometimes conflicting information on the nature and effects of Dementia from a variety of organisations.

2. Actions

  • Develop in partnership a new modular training programme, to include Dementia Awareness for all our staff

    We are working jointly with another not for profit organisation, to develop a modular training programme. The modules will enable staff to increase their skills and understanding of dementia through self-study booklets.

    One module will be devoted to improving understanding of all aspects of Dementia. This training programme will be available before the end of 2014.

    The progress of the training package will be evaluated through staff group feedback.


    2014 - First Quarter Update

    New member

  • Raise awareness of dementia across the whole organization

    We will adopt a pyramid system providing training for Managers who then be expected to pass on the information and skills they have been given to their staff groups. The managers will monitor progress in the use of the training booklets described above.

    This should be achieved by the third quarter of 2014.


    2014 - First Quarter Update

    New member

  • Build on existing skill base of staff through self-assessment leading to a standard level of understanding about dementia

    At present there are very variable levels of dementia awareness across the organisation.  The aim is to raise skill and understanding levels without requiring those who already have high level skills to repeat any general training programme.


    2014 - First Quarter Update

    New member

  • Develop a Strategy to react to the expected increase in numbers of people with dementia

    We will develop a Dementia Strategy in order to support the increased Warwickshire numbers of people living with various forms of Dementia and to support their Carers across the whole of the county.


    2014 - First Quarter Update

    New member