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Healthwatch North Lincolnshire

Healthwatch is the independent health and social care watchdog for patients and the public. We will •Enable people to share their views and concerns about their local health and social care services, helping to a build a picture of where services are doing well and where they can be improved •Ensure that the views and experiences of patients, carers and other service users are taken into account when services are planned and commissioned. •Signpost people to information about local health and social care services and how to access them •Provide people with information about what they do when they are unhappy with the service they received. This includes signposting to Independent Complaints Advocacy Service (ICA) for NHS complaints •Be able to send trained representatives to enter and view premises where services are delivered •Be able to alert Healthwatch England or the Care Quality Commission (CQC) where appropriate

2 June 2014
Yorkshire and Humber
Voluntary Sector
Local Alliances:
North Lincolnshire Dementia Action Alliance, Yorkshire & Humber Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Healthwatch North Lincolnshire is for everyone in our community, adults, young people and children. Every voice counts when it comes to shaping the future of services and improving them. Healthwatch are committed to reaching out to those who feel excluded from access to services; those who are least able to speak out will be heard through Healthwatch - including those individuals with dementia. As part of our role we will support raising the awareness of Dementia and signpost individuals to the relevant support and services being at a local and national level.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Healthwatch North Lincolnshire are a small team and cover the whole of North Lincolnshire and cover a whole remit around improving and shaping the health and social care services .We feel that we can empower people to get involved and signpost to the services and encourage volunteers/staff in becoming Dementia Friends and work in partnership with other organisations.

2. Actions

  • Dementia Friends

    Healthwatch Staff and Volunteers will sign up to become Dementia friends

  • Publicise Dementia Service

    Healthwatch will ensure that key messages around our local dementia Service are publicised through our social media pages.

  • Feedback

    Healthwatch will ensure that issues raised by members of the public who have dementia or carers of dementia patients are fed back through the relevant services.

  • Dementia Awareness for Volunteers

    Healthwatch have a right to carry out "Enter & View" at any Health and social care services to engage with service users , family carers and staff to gather the public voice and patient feedback, so we will ensure our volunteers are trained as Dementia Friends so they have a greater understanding which will assist them during their visits