Independent Living Services - Merlin Housing Society
Provider of independent living for older people.
- 27 July 2016
- South West
- Hospitals and Hospital Trusts
- Local Alliances:
- Patchway Dementia Action Alliance , South Gloucestershire Dementia Action Alliance
1. Action Plan
Q1 What barriers do people with dementia or their carers face when using your service?
Q2 What roles could your organisation play in delivering the aims of our mission statement?
A: Awareness raising amongst our residents and the general public, Offering support for our older residents in living with dementia and accessing services, Ensuring that our own services, properties and staff are as dementia friendly as possible.
Q3 What barriers does your organisation face to playing the role you described in question 2?
Due to being a large organisation operating across many different sites, it will take time to cascade the information and to ensure consistency across the whole business.
Raise Dementia Awareness
Train customer contact staff in basic dementia awareness, Book dementia trust training sessions for ILS staff, Audit our reception areas to improve the dementia friendly features, Celebrate dementia awareness week and run events/activities to highlight it and raise awareness, Look into the possibility of running dementia cafes , Improve the environmental orientation features within our sheltered housing, schemes, as they are refurbished, using colour, signage and appropriate aids and adaptations, Make GP referrals for early assessments.
2014 - First Quarter Update