What are cookies?

Our site uses cookies. A cookie is a small text marker stored on your computer that enables us to track the use of our website. We use cookies to help us understand what our users' interests and preferences are to ensure the website is as user friendly as possible.

This site only uses cookies in order to provide a service to visitors. No personal data is stored in cookies and cookies are not used in order to provide advertising. Cookies are used for the following purposes:

Learn more about cookies on aboutcookies.org

If you have any concerns about the processing of your personal data by the Dementia Action Alliance, please contact the Secretariat, c/o Alzheimer's Society, 43-44 Crutched Friars, London, EC3N 2AE.

Accept and continue

Independent Living Services - Merlin Housing Society

Provider of independent living for older people.

27 July 2016
South West
Hospitals and Hospital Trusts
Local Alliances:
Patchway Dementia Action Alliance , South Gloucestershire Dementia Action Alliance

1. Action Plan

Q1 What barriers do people with dementia or their carers face when using your service?


Q2 What roles could your organisation play in delivering the aims of our mission statement?

A: Awareness raising amongst our residents and the general public, Offering support for our older residents in living with dementia and accessing services, Ensuring that our own services, properties and staff are as dementia friendly as possible.

Q3 What barriers does your organisation face to playing the role you described in question 2?

Due to being a large organisation operating across many different sites, it will take time to cascade the information and to ensure consistency across the whole business.

2. Actions

  • Raise Dementia Awareness

    Train customer contact staff in basic dementia awareness, Book dementia trust training sessions for ILS staff, Audit our reception areas to improve the dementia friendly features, Celebrate dementia awareness week and run events/activities to highlight it and raise awareness, Look into the possibility of running dementia cafes , Improve the environmental orientation features within our sheltered housing, schemes, as they are refurbished, using colour, signage and appropriate aids and adaptations, Make GP referrals for early assessments.


    2014 - First Quarter Update