United Response - North West

United Response is a national charity, providing support to people with learning disabilities, mental health needs, physical disabilities, and people living with dementia. With 40 year’s experience, we are working with over 1500 people across England and Wales in over 260 locations. We have significant experience in the provision of flexible support services to adults across a range of support models. We currently support people in the following ways: • Supported Living • 24 hour support to people with complex needs, physical and / or mental health needs, ‘dual diagnosis’, autistic spectrum disorders, dementia, sensory impairments, or behaviours which challenge • Day opportunities • Direct payments and individual budgets • Supported Employment Services • Emergency support • Individually contracted domiciliary support • Enablement • Short-term breaks • Medium-term support to assist people to recover after a crisis • Neighbourhood support • Mental Health/GP referral services

24 July 2014
North West
Local Alliances:
Lancashire Dementia Action Alliance, Untitled

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Locally we will provide person centered support enabling each individual to be in control of their lives and the support they receive now and in the future. We hope to promote and create a dementia friendly community, through working with local organizations to look at current services/ resources available and how these can be developed further. We will work with local authorities and the primary care team to ensure we can encourage and promote the best possible care.

We will provide support to people living with dementia within their own homes and out in the community, helping people stay at home for longer and having the best quality of life whilst doing so. Ensuring that we provide trained staff members that can meet the possible changing needs of the individual, and have the knowledge of where information and further services can be found. Use creativity and technology to support individuals to learn new skills in order to live well and enjoy meaningful moments/ activities.  

We hope to provide respite and a support network for carers and family members, to ensure they have the best possible support to prevent or minimize any hospital/ residential stays.






2. What are the challenges to delivering these outcomes from the perspective of your organisation?

We are an established national charity primarily providing support to individuals with learning disabilities, it is challenge for us to be recognised as an organization specializing in Dementia support.

We hope to work in partnership with local organisations in order to provide support that is responsive to people’s needs.

Member website


2. Actions

  • Locally we hope to work in partnership with established organisations to provide support that is responsive to people’s needs.

    Our aim is to make links with local organisations to engage in joint work that will provide support that people want and need. We will reach out to other local organisations, discuss what is working and not working currently and evaluate the responses. We will organise events for people to come and join us to let us know what it is that they want, we will evaluate and reflect on the outcomes and involve other organisations.

    We will look to work together to agree on what it is that we can do in order to meet people’s needs and wants, we will review regularly and ensure that each individual is at the heart of what we do.

    We hope to continue liaising with local organisations and have already held two events over an 8 week period where we promoted the events and then in which people from the community attended, we asked for feedback to evaluate the events.  We shared our findings with local organisations in the hope that we can organise a joint information day on services we can provide to meet these needs.  Over the next 4 weeks – 8 weeks we will liaise with the other organisations to co-ordinate this.  


  • We aim to provide person centred support to individuals living with dementia within their own homes and in their local communities, enabling individuals to live in their own homes longer.

    We will use person centred support plans with involvement from the people that know the individual best, use our person centred tools to reflect on the support being provided and whether it is what the person wants and needs. We will be able to identify from reviewing support plans and having regular review meetings as to whether we are providing support that is important to each individual and their carers/ families.

    The evidence collated from the support plans, regular reviews, team meetings, family and professionals input and also the reflective practice staff and managers will be conducting daily/ weekly will inform us of whether we truly are providing support that is important to the individual/ carers/ families and responsive to their needs. 


  • We aim to train our staff members to meet the changing needs of each individual, to signpost people to information resources and support services that are available.

    We have established staff members that have been provided with robust and extensive training, to ensure that we provide the knowledge and skills to meet each individual’s needs. United Response has an excellent staff training and development programme, we continually review, update and recognise staff training requirements. Through the support planning and continual review process involving individuals, families, friends and professionals, we are able to ascertain and track the changes in the needs, wishes and preferences of the people we support. This allows the correct approach we deliver. We meet for regular 1;1’s, team meetings, team manager strategy meetings to reflect on our learning log’s, what’s working and not working and how best to support me in order to keep all documents live and ensure the support we provide is important for each individual as well as for the individual.   

    With the links we make with other local organisations we aim to keep up to date with the services that are being provided within individuals local communities, in order to be able to signpost people. We will endeavour to keep in touch with the local primary care team, memory assessment nurses and local carer support workers in order to provide individuals with the information they require.