Age UK Mid Mersey
Our organisation is an older people’s charity based in the Mid Mersey region covering Warrington, St Helens and Halton. We promote improved quality of life and empowerment of older people and their carers. We offer Information and Advice Services, Positive living and practical support.
- 14 August 2015
- North West
- Local Alliances:
- Warrington Dementia Action Alliance
1. Action Plan
1. The National Dementia Declaration lists a number of outcomes that we are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?
Age UK Mid Mersey offer a range of services specifically for the older people and their carers. These include Information and Advice, Money Advice, Positive Living and Practical Support Services. Our Mission and vision is to enable older people to live more fulfilling and enjoyable lives. We work closely with older people’s forums in our areas who help to shape our work. All our services are regularly reviewed based on feedback from those using our services
2. What are the challenges to delivering these outcomes from the perspective of your organisation?
Ensuring our staff and volunteers are fully trained in Dementia Awareness and that their skills are kept up to date
That we are always mindful of the need to empower people living with Dementia and their carers to make meaningful choices in their services and support them to remain independent as long as possible
That we are always listening and consulting with those using our services. That we don’t allow time constraints to make us less responsive and that we share best practice with other members of the Alliance
Train all staff and volunteers in dementia awareness
We will train all our staff and volunteers in dementia awareness and ensure that those skills are refreshed at least once a year
We will consult with our service users, in paticularly those with dementia and their carers, for feedback on all our services
We will seek to find out if any of our services in any way disenfranchise those living with dementia and their carers and take remedial action if this is the case. We will look to act upon all feedback to constantly improve service user experience
We will work closely with all our partner agencies and other shops in our area to contribute towards a dementia friendly town centre
We will work within the town centres where we have a physical presence to contribute towards dementia friendly communities
We will ensure that dementai friendliness is factored into service planning for all future strategies where appropriate
We will make sure that any measures which can be factored into service planning which will enable them to be more accessible by those with a dementia diagnosis and their carers are considered at planning stages for new services.
- Initial Scoping