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Healthwatch Herefordshire

Independent consumer champion for the public of Herefordshire, using the voice of people and their experience to influence how health & social care services are planned and delivered.

2 June 2014
West Midlands
Voluntary Sector
Local Alliances:
Herefordshire Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Healthwatch Herefordshire has a role providing information and advice to members of the public, their family and carers. We are committed to reaching out to those who might not ordinarily access our service and raising the profile of issues for older people generally as well as those with dementia. As part of this role we will work across health and social care organisations to provide a voice for the people who use the services and the people who might need to advocate for them. Healthwatch Herefordshire has already prioritised older people in their work programme, working in partnership with Age UK Hereford and localities and Herefordshire Carers Support. Healthwatch has endorsed the 10 point dignity principles published by the Herefordshire Safeguarding Adults Board, which embodies the expectation of safety, dignity and respect for all people receiving care. These 10 principles will provide a framework for our 'enter and view' work stream, as part of which we will be working with nursing and residential homes to visit and engage with dementia residents, staff, carers and their families to provide a voice for the residents. Healthwatch will also work with the Herefordshire Safeguarding Adults Board to promote the adoption of this set of principles throughout Health & Social Care Services.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The challenge for Healthwatch Herefordshire is that we are a small organisation with limited capacity to reach out to all the residents in the county and work closely with the families and carers of those with dementia, which is why we need to work in partnership with the third sector organisations and carers networks locally.

2. Actions

  • Dementia Information Pack For Herefordshire

    Healthwatch will be listed as an information and advice service in the local directory for dementia patients, compiled by the 2gether Foundation Trust.

  • Healthwatch will compile an older peoples factsheet for commissioners in Herefordshire

    Healthwatch will compile an older people's factsheet in line with the older people priority in its work programme. The aim is to highlight the challenges for older people in Herefordshire who access health & social care services. This factsheet will make recommendations to commissioners and providers for supporting older people better in the county.

  • Endorsing the 10 Dignity Principles

    Healthwatch has endorsed the 10 point dignity principles published by the Herefordshire Safeguarding Adults Board. This provides a framework of expectations of care for everyone and is particularly useful for carers and family members of those with limited capacity to voice their concerns of their experience in Health & Social care services. Healthwatch is working hard to promote the adoption of the dignity principles by health and care providers and see that it is embedded within the service delivery as a standard to raise patient experience and give the public a voice.

  • Enter & View Work Programme

    Healthwatch Herefordshire has a right to 'Enter & View' health and social care services to engage with the service users, family, carers and staff to gather the public voice and patient feedback. As part of this work stream Healthwatch Herefordshire are committed to visiting nursing and residential homes, which will include a focus on those with dementia residents. The framework for this work will be measuring the experience of the residents family carers and staff against the 10 point dignity principles. The findings from our visits will be shared nationally with Healthwatch England and the Care Quality Commission, and locally with commissioners and the service provider, and will outline Healthwatch recommendations for any suggestions of improvement, of which there is a statutory obligation for the service provider to respond.