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Havering Library Services

Public library service run on behalf of the local council. We offer services to the whole of our community

11 September 2015
Local Authorities
Local Alliances:
Havering Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Havering Libraries are high profile and well attended.  Having recently attained Customer Service Excellence Award, with many areas of good practice, we have evidenced the quality of our customer service to all communities. 

Within this proposal staff and customers will receive Dementia Friends training and this will enable us to offer a better service to people with Dementia and their carers.

Due to our customer profiles, we are well placed to provide opportunities to educate people about changes in behaviour which might indicate the onset of dementia.  We also have a large volunteer base who could be encouraged to also become Dementia Friends.

Libraries are at the heart of our local communities and we are seen as a hub for community involvement.  This ensures that people seeking information and services frequently see us as their first stop.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Demands on staff time is increasing and our staff need to be ever versatile.  However, we feel we have an excellent body of staff who will contribute to this agenda in a positive fashion.  We would also look to train volunteers to support us in this work.  However, much of the potential interactions could take place at exisiting groups run within libraries, so there would no need to stage additional events and activities. 

Marketing the Dementia Friends training sessions and gaining attendance could also be a challenge.  However, we have a monthly enewsletter which is sent to 25,000 library members, a library tv network, excellent social media networks and positive staff.  These will all help to contribute to attendance.

2. Actions

  • Promotion of our Reading Well Books on Prescription collections about Dementia

    We have 'Reading Well Books on Prescription' dementia collections at all of our libraries in the 'Health and Wellbeing' sections.  The books include helpful books for carers or family and friends of people with dementia;  information books about dementia and picture books that can be shared with people.  All the books in the collection have been recommended and endorsed by health professionals and we will promote the collections and encourage our customers to borrow them.


    2015 - Third Quarter Update

    All of our libraries have a collection in their Health and Wellbeing sections and we have promoted the collections on our website and to customers and groups.  We will continue to promote them to our customers and other agencies.

  • Dementia Friendly Buildings

    We will work with Dementia Action Alliance to improve the access to our buildings.  This will be in the form of a evaluation of our buildings by a Havering DAA representative.  Actions will be carried out as appropriate

    Initial Scoping

    2014 - First Quarter Update

    New Member

  • Staff Dementia Awareness Training

    Staff will receive Dementia Awareness Training from Dementia Friends Champions.  This will raise their awareness and give them the opportunity to progress to become Dementia Friends.   


    2015 - Third Quarter Update

    Existing staff have had Dementia Awareness training.

  • Dementia Friends Training Session

    Havering Libraries will organise and host regular Dementia Friends Training Sessions.  We aim to have 10 people at each of these sessions.  


    2015 - Third Quarter Update

    In partnership with a local Dementia Friends trainer we have hosted and delivered a number of Dementia Friends sessions which have been open to the public and staff over the past couple of years.  We continue to provide these sessions to staff and customers.