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All the Two's

Local and national private hire taxi service providing transport to and from anywhere, open 24 hours a day every day with saloon cars and multi seaters plus wheelchair accessible vehicles.

8 October 2015
South West
Transport Sector

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We would be able to provide transport to and from activities and centres so that the person with dementia is able to socialise with others and have support from others in the same position which would include the carer aswell

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Care and understanding towards people with dementia and this would hopefully make them more at ease when using our service. 

2. Actions

  • Staff & Driver training

    We ensure that all staff and drivers have an initial induction when joining the company, which includestraining on how to assist and deal with vunerable customers  and those affected by dementia.

  • Improving processes

    Continuing to work closely with Sam Ealden from Forget me not care sector training to help us improve our processes to make it easier for people with dementia and their carers, family and friends to use.