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Age UK Merton

Age UK Merton is an independent charity providing services and support to older people and their carers in Merton.

Updated:
11 October 2017
Location:
London
Sectors:
Voluntary Sector, Care, Charity, Health, Social Care
Local Alliances:
Merton Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We have a key role to play in delivering better outcomes for people with dementia and their carers and in particular to:

Provide information, advice and support so that people with dementia and their carers have personal choice and control or influence over decisions about them.

Deliver practical support (such as handyperson, domestic support and shopping) that allows people to live their life at home.

Provide relevant information and advice so that people know how to get what they need.

Provide opportunities for people with dementia and their carers to feel part of the community and civic life by providing activities, social events and volunteering opportunities.

Provide a short term respite service for carers to give them a chance for some quality time outside of their caring role to have space for themselves with peace of mind.

All staff and trustees attended dementia training and are now dementia Friends.

We have improved signage across the building further to a Dementia audit.

One of our information and advice workers attends the Dementia Hub in Merton to provide support to people at the centre.

All staff have completed online dementia training.

 

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Providing services that meet the needs of individuals with needs as varying as those of people with dementia is always our aim but it is very resource intensive. As such, we are also only able to support people with low to moderate needs at our centre in Mitcham. We work with a number of people with dementia but find that once their needs escalate we cannot support them which in turns adds to the carers burden.

It is also a challenge to ensure that all staff and volunteers are trained to support those with dementia- we have over 100 volunteers!

Member website

www.ageukmerton.org.uk

2. Actions

  • We will be rolling out a 12 month training plan to all staff and offer regular training to our volunteers.

    All new starters to complete online dementia training within their first three months.

    Improve links with Merton Dementia Hub to ensure cross referrals and better support for clients and carers experiencing dementia.

    All volunteers to sign up as Dementia Friends.

    Status:
    Implementation

    2017 - Second Quarter Update

    We have created our annual training plan and been more closely in contact with other organisations in the borough providing support for people with dementia.

  • Providing Dementia awareness training to staff, trustees and volunteers

    Provide information, advice and support so that people with dementia and their carers have personal choice and control or influence over decisions about them

    · Deliver services that are designed around the needs of individuals with dementia and their carers· Deliver practical support (such as Gardening, Handyperson and cleaning) that allow people to live their life at home· Provide relevant information and advice so that people know how to get what they need· Provide opportunities for people with dementia and their carers to feel part of the community and civic life by providing activities, social events and volunteering opportunities.

    TARGET deadline: August 2014

    Status:
    Completed

    2017 - Second Quarter Update

    We have implemented our training programme for staff and Trustees. This has resulted in all staff and Trustees becoming Dementia Friends.

  • We will work with small, local businesses in London Road, Mitcham Town Centre so that they are more dementia aware

    • Provide opportunities for people with dementia and their carers to feel part of the community and civic life by providing activities, social events and volunteering opportunities.

    TARGET deadline: March 2015

    Status:

    2014 - First Quarter Update

    New member