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Home Instead St Helens

Home Instead Senior Care St Helens is a well-established and highly respected independent UK home care provider, providing high-quality care for adults in their own homes. Through regular meetings and close contact with our clients, their families and our CAREGivers, we provide unique, bespoke and on-going care that adapts to clients’ changing needs. From a few hours a day, up to 24 hours 7 days a week, we provide a full care service to match the needs of the individual.

1 April 2014
North West
Local Alliances:
St Helens Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists a number of outcomes that we are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We believe in building a relationship of care and trust between our clients and CAREGivers. Our companionship based approach to care for older people and those suffering a form of dementias, is based on highly professional, individual needs and desires assessment, detailed care plans and thorough risk assessments. Our CAREGivers are specially selected for their caring and compassionate natures, are highly trained and thoroughly vetted.  We have rigorous and systematic quality assurance procedures in place to ensure our high quality services are consistently delivered.  

Clients, families and other professionals are always engaged in this process so those with dementia/ carers have personal choice and control over decisions. We aim to enhance client independence, quality of life and life choices including continued residence at home. This is integrated properly with other carer and family help so it maximizes all round support.

Our care manager leads the care process. Caregivers are personally matched and introduced. We promote maximum two way contact so clients and families get exactly what is needed on a schedule to suit. No visit is less than an hour as that is essential to a truly one to one service.

 2. What are the challenges to delivering these outcomes from the perspective of your organisation?

1. Raising awareness about our approach to dementia care for people living at home throughout the community. It is highly regarded and appreciated by all of our clients  but presently less well known than the ‘task based’ options we reject.

2.      Educating people not to compare our care at home services to those of others on the basis of price alone as our services are entirely individual and bespoke.

3.      Recruiting sufficient numbers of potential part-time caregivers, who live in each of the local areas we serve, and educating them with a deeper understanding of the services we provide..

4.      To continue to with our thorough education programme to ensure that all CAREGivers are qualified in  our full in-house City and Guilds Accredited dementia training.

2. Actions

  • Improve the Skills of all CAREGivers

    We will improve the skills of all CAREGivers by delivering high quality education programmes and all CAREGivers will be qualified in the Home Instead City and Guilds qualification in Alzheimer’s disease and Other Dementias by June 2014.  New staff will be trained as part of their continuing education programme.

  • Raising Community Awareness of Dementia and the effectiveness of specialised care

    We will continue to educate local commercial organisations and charities in a deeper understanding the nature of dementia and how to respond appropriately when dealing with people living with dementia or their family members. Our programme is based upon the Home Instead Alzheimer’s Disease and Other Dementias City and Guilds accredited qualification for CAREGivers and is also designed to spur community involvement and should assist in the development of Dementia Friendly Communities.

  • Raising the skills of family members

    We are committed to continuing to deliver free education for families of those touched by dementia via our Dementia Family Training programme as systematically as possible so it is available to the maximum number of those affected.