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National Railway Chaplaincy Service

The Railway Mission is a Registered Christian Charity Charity No. 1128024. The Railway Mission (founded 1881) work in partnership with London City Mission (founded 1835). Since those early days our staff have been caring for the spiritual and felt needs of the railway community. Together we provide the National Rail Chaplaincy Service. Today we have eighteen Chaplains covering England, Scotland and Wales. They are involved with people of all levels and positions within the Railway Industry, helping with all sorts of issues and enhancing the support network provided within the Industry.

14 February 2017
Local Alliances:
York Dementia Action Alliance, Yorkshire & Humber Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists a number of outcomes that we are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

The Chaplains are involved with people of all levels and positions within the Railway Network, enhancing the support network provided within the Industry.

We work closely with British Transport Police, Train Operating Companies, Network Rail and associated industries.

Ensuring that the chaplaincy team are integral to supporting Dementia friendly initiatives within our work.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The challenges we face organisationally are ensuring all staff, including ourselves, embrace these objectives and adapt accordingly as need dictates.

We must deliver effective and timely responses, and this can be challenging given our busy case loads.

2. Actions

  • Education

    To attend Dementia Forward's dementia education session .

  • Support

    Offer support to staff team and customers using the railway service.

  • Develop a protocol for people with Dementia using the railway station

    Enable a protocol for railway staff to enable staff to help people with dementia using the railway. To then ensure that all departments of the railway are made aware. This will include using the chaplaincy office as a staff haven for people living with dementia.