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Ongo Homes

Ongo is a partnership set up by the people of North Lincolnshire Homes to give something back to communities. Its purpose is to look for new business opportunities, whilst also creating new initiatives to help the people of North Lincolnshire. All profit made through the partnership is reinvested directly into North Lincolnshire Homes. This is guaranteed. Not only does ongo include North Lincolnshire Homes, but it includes a training and employment bureau, second hand furniture store and other community services. Ongo also has a commercial arm to sell services for profit, and a charities arm, to look at setting up new social enterprises to help local people. Ongo has one simple promise, which every member of the partnership will live by. That is: ‘everything we do is put back into local communities’

18 May 2017
Yorkshire and Humber
Housing Sector
Local Alliances:
North Lincolnshire Dementia Action Alliance, Yorkshire & Humber Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists a number of outcomes that we are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

  • Improve knowledge of dementia symptoms, its effects and support available
  • Provide accurate advice and information
  • Provide information about local dementia services
  • Offer support and reassurance to our tenants and their friends and family
  • Liaise with tenants’  friends and families
  • Challenge poor services, e.g. GP’s not referring for an assessment
  • Ensure tenants get a diagnosis to allow them to then access the appropriate treatment, support and services
  • Signpost to those that can help
  • Have a flowchart for the referral process in our local authority area
  • Raise awareness of the power of attorney process and also the authorisation for other parties to access information on the tenants behalf, e.g. rent details so tenant does not get into arrears
  • Be involved in case conferences with agencies

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

  • A lack of understanding by tenants, family and friends
  • A lack of understanding by staff
  • The stigma surrounding the topic of dementia
  • The increasing number of those affected
  • Denial by those affected (the individual, family or friends)
  • The individual not wanting to share his/her condition with others
  • The health & safety and well being of individuals, families & friends affected
  • The health & safety and well being of those living within close proximity
  • The medical profession or social services not accepting the observations of staff that know the individuals well and are best placed to observe changes in behaviours or abilities
  • The impact of the organisation in terms of property condition, nuisance behaviour or unpaid rent
  • Releasing staff to attend training

Member website


2. Actions

  • Improve dementia awareness of the ongo workforce & its customers, and support those affected by dementia

    • We will raise dementia awareness by delivering high quality promotional events & literature to our staff and customers at large
    • We will provide good quality dementia awareness training to all front line members of staff
    • We will provide dementia awareness workshops to back office staff, recognised resident associations and our tenant umbrella group, Community Voice
    • We will support our customers, their families and friends, by signposting them to agencies that can provide them with information & support
    • We will actively participate in case conferences to ensure our customers are fully supported