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Ridley & Hall Solicitors

Ridley & Hall are an award-winning firm of solicitors, based in Yorkshire, but with a national profile. We specialise in grandparents’ issues and kinship care. Our wills and probate team is recommended in the independent legal publication the Legal 500. The team works closely with our contentious probate specialists where appropriate to resolve inheritance disputes. We offer a welfare benefits advice service. Four of our solicitors are full professional members of Solicitors for the Elderly. We have a large number of elderly clients and have set up two affiliated services to cater specifically to their needs: Our Elderflower service www.elderfloweradvice.co.uk is an umbrella service providing specialist legal and financial advice to elderly clients. It brings together respected and regulated professional firms including solicitors, financial advisers and accountants. The Grandparents Legal Centre www.grandparentslegalcentre.co.uk is for grandparents who need specialist legal advice. We avoid complicated legal jargon and are clear about costs.

14 August 2015
Yorkshire and Humber
Local Alliances:
Yorkshire & Humber Dementia Action Alliance, Kirklees Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We have longstanding experience of advising people with dementia and their families, not only through Ridley & Hall but also through our specialist service for elderly clients www.elderfloweradvice.co.uk.  Our wills and probate team is very highly regarded (Legal 500 recommended). 

Our professional services include powers of attorney, wills, house sales and purchases, asset protection trusts, and handling inheritance disputes.  We are able to offer specialist advice on obtaining statutory wills for people who lack capacity to make their own will.  We can also advise on applications to the Court of Protection where individuals are no longer able to manage their own financial affairs.

Twenty members of our staff have participated in Dementia Friends information sessions to raise their awareness of the challenges faced by people whose lives are affected by dementia.  We give regular talks to community groups to raise awareness of the importance of having suitable up to date wills and powers of attorney. 

We have links with a number of relevant charitable organisations including strong links with the Alzheimer’s Society.  Our managing partner is chair of the Kirklees Dementia Action Alliance.

2.  What are the challenges to delivering these outcomes from the perspective of your organisation?

One challenge we face is that our offices are in a listed building where disabled access is less than ideal.  To overcome this, we offer home visits where possible.

We need to ensure that all of our staff are involved in improving how we communicate with, meet and advise people whose lives are affected by dementia. 

We aim to deliver Dementia Friends information sessions for more of our staff, and have two in-house Dementia Friends Champions.  We also intend to source more in-depth training for those members of staff whose work brings them into contact most regularly with clients affected by dementia.

Member website


2. Actions

  • Audit the office environment

    Review the office environment from the point of view of someone with dementia, and make improvements where possible.

    Install signs throughout the office make it easier for people to navigate around the building.

  • Review of leaflets and literature

    Review leaflets and literature from the point of view of someone with dementia, and make improvements where possible.

    Ensure business cards used by our wills and probate team are in large font and include a photo of the relevant member of staff.

  • Staff training and engagement

    Arrange Dementia Friends training for more of our staff, with a view ultimately to having an in-house Dementia Champion.

    Arrange in-depth training from the SCIE Open Dementia Programme for those members of staff whose work brings them into contact most regularly with clients affected by dementia.