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The Avalon Group

Since 1994, The Avalon Group has assisted people with a diverse range of care and support needs. Our customers range from 16 to over 100 years of age and include people with dementia, physical or learning disabilities, behaviour that challenges, sensory loss, autism, Asperger’s syndrome, mental health issues and older adults. We currently support over 800 customers across Yorkshire (including York) and the North of England. Care services are delivered by support workers in customers’ own homes and through a network of approved carers, who invite customers to live in their homes on a permanent or temporary basis. Avalon also helps customers to source new accommodation and offers care and support via the Supported Housing Scheme. As a not for profit organisation, Avalon ensures that surplus funds are continually re-invested to improve services for each individual customer.

Updated:
22 October 2019
Location:
Yorkshire and Humber
Sectors:
Care, Voluntary Sector
Local Alliances:
Yorkshire & Humber Dementia Action Alliance, York Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists a number of outcomes that we are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Avalon will support the following Dementia Action Alliance outcomes:

‘I have personal choice and control or influence over decisions about me’

‘I know that services are designed around me and my needs’

‘I have support that helps me live my life’

In November 2013 we launched our new dementia care service. Within the next 12 months, we will recruit 10 additional dementia specialist support workers and 24 support workers will achieve the Award in Dementia Awareness. Training will be delivered by our Learning and Development Department – in 2013 the Department received the award for ‘Training and Dissemination of Good Practice’ at the Laing and Buisson Independent Specialist Care Awards. 

We will also invite customers with dementia to support the work of Avalink – our Strategic Customer Committee. The Committee scrutinises every aspect of service delivery. Last year, we invested over £26,000 in the work of Avalink.

 These actions, along with participation in Dementia Forward’s bi – annual steering group, will help York residents with dementia to access personalised care, that helps to promote independence.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

We have developed a dementia working group that was founded in May 2013. The Working Group is liaising with our HR and Learning and Development Teams on an ongoing basis to ensure that we are continuing to recruit high calibre support workers who are keen to expand their knowledge and understanding of people with dementia.

2. Actions

  • Avalon’s 3 point dementia support action plan.

    Avalon will help York residents to access personalised dementia care, that promotes independence and empowerment.

    This will be achieved through the 3 activities detailed below:

    • Avalon will recruit at least 10 dementia specialist support workers in the next 12 months.
    • 24 Avalon support workers will achieve the Award in Dementia Awareness in the next 12 months.
    • Avalon will attend Dementia Forward’s bi -annual steering group to share information regarding initiatives and best practice with other organisations.
    Status:
    Planning
  • Avalon will recruit at least 10 additional dementia specialist support workers in the next 12 months.

    Avalon is a charity with almost 20 years’ experience of supporting people with a diverse range of care needs across Yorkshire and Teesside. In recognition of the growing number of people with dementia, we are undertaking an ongoing programme of recruitment to engage support workers who specialise in supporting people with dementia.

    Status:
    Planning
  • 24 Avalon support workers will achieve the Award in Dementia Awareness in the next 12 months

    Avalon is a charity with almost 20 years’ experience of supporting people with a diverse range of care needs across Yorkshire and Teesside. In recognition of the growing number of people with dementia, we will ensure that at least 24 of our support workers successfully complete the Award in Dementia Awareness within the next 12 months.

    Status:
    Planning
  • Avalon will attend Dementia Forward’s bi – annual Steering Group.

    Avalon will engage with other local organisations via the Steering Group to exchange ideas and share best practice in supporting people with dementia across York.

    Status:
    Implementation
  • Awareness Raising

    The Avalon Group will encourage all staff/volunteers to attend the Dementia Friends information sessions.

    Encourage all staff/colunteers to participate in the Social Care Institute for Ecellence learinig resources.

    Status:
    Being implemented
  • Improve customer service and dementia friendly ways of working

    Ensure all staff/volunteersread the Alzheimers customer facing staff guide to improve their knowledge.

    Status:
    Being implemented
  • Dementia Friendly environments/communities

    Undertake a review of the environment to ensure it is dementia friendly.

    Provide alternatives where possible to people living with dementia including on the day appointment reminders

    Status:
    Implementation