AR Pharmacy, West Totton

We are a community pharmacy which dispenses private and NHS prescription to the public and other healthcare professionals. We also provide over the counter advice on minor ailments as well as a number of NHS commissioned and private services.

Updated:
24 April 2014
Location:
South East
Sectors:
Pharmaceutical
Local Alliances:
Hampshire Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists a number of outcomes that we are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We are seen as being at the heart of the community not just for people’s health but also for any other concerns and queries. This therefore places us in an ideal position to not only highlight potential people that may need assistance but also gives people a safe environment in which to discuss such a sensitive subject. We can also be a focal point for people to come and talk about dementia as we have six consultation rooms ready to use straight away.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Time and staff hours is also an issue as we are becoming increasingly busy we need to prioritise our time efficiently. There is also a great stigma attached to dementia and this could be a challenge to many staff.

2. Actions

  • Donate Staff time to help with Dementia initiatives

    Our Heathy Living champion is proactively involved with the Implementation group in the New Forest

    Status:
    Delivery
  • Dementia Adviser drop in clinic

    We have in place a drop in clinic run by the Dementia Adviser for the New Forest who provide advice and support to people with dementia and those caring for them

    Status:
    Delivery
  • Make our pharmacy dementia friendly

    With the aid of an experienced professional/Hants CC toolkit we will critically look at our shop from the angle of someone with dementia and make appropriate changes based on this.

    Status:
    Planning
  • Train a Dementia Lead in the pharmacy

    We will enrol an appointed Dementia Lead on an accrediated  training course that will give her more experience to become a first port of call for patients with concerns about dementia

    Status:
    Initial Scoping
  • CPPE training for pharmacists

    All pharmacists within the pharmacy will undertake training with the centre for pharmacy education to understand more the challenges facing people and carers of dementia

    Status:
    Initial Scoping
  • Dementia awareness event in store

    With the aid of the whole team for one week we will create an event to highlight dementia to the public and provide advice and signposting to those who need it

    Status:
    Initial Scoping
  • Dementia walk

    Use the pharmacy as a start and finish point for a dementia walk in the area

    Status:
    Initial Scoping
  • Have a dedicated ‘dementia zone’

    After some research and understanding of dementia we will create a dementia zone within the pharmacy that will give a safe environment for people with dementia to come and find information and support

    Status:
    Initial Scoping
  • Enhanced understanding by all staff of advice & support for people with dementia

    Use the Dementia Lead to train all staff in house to provide advice and support to people and carers of dementia

    Status:
    Initial Scoping
  • Train the dispensary staff on proactive interventions

    We will organise some training for our dispensary staff to ensure that they are able to proactively identify patients potentially with dementia from their prescription items and other cues and provide the relevant advice

    Status:
    Initial Scoping