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Specsavers Portishead

Specsavers is an international company providing a trusted eye care service, affordable glasses and contact lenses to a number of countries in Europe and across the globe. Our expert opticians carry out professional eye tests using the latest optical equipment. Our range of glasses features an incredible variety of styles, including the latest designs from some of Europe’s top fashion houses, and all our frames come with top quality PENTAX lenses. We're renowned for offering incredible value for money, including special offers like two for one glasses. Many of our stores also provide a hearing service with fully-trained audiologists offering comprehensive hearing tests and the latest digital hearing aids.

12 July 2018
South West
Retail, Health
Local Alliances:
Portishead Dementia Action Alliance, North Somerset Dementia Action Alliance

1. Action Plan

1.   How do you play your part in delivery of the declaration? What could you do to ensure people with dementia and/or their carers receive the best possible service/help?

Improving staff awareness and understanding of dementia, thereby having a good customer service ethos and training for our staff. 

Have a willingness to respond to the individual’s needs and help/support them when we can and it is reasonable for us to do so.


2.   What are the difficulties you foresee in getting to a point where you can meet the actions described in question 1?


Lack of knowledge amongst our staff/community

Limited time, resources and/ or a stretched budget




2. Actions

  • Raising Awareness

    Training and awareness raising for all staff - If so, how many and what training? - Train staff to have more time/patience with customers and help them with everyday tasks.

  • Dementia Friendly Environment

    Looking at our facilities and if we can make things easier – get help with this – making sure signs are clear and appropriately placed. - Sections of the shop clearly signed.

  • Organisational Policies

    Review our practice/ policies which may affect a person with dementia and look for alternatives (eg signatures instead of use of pin) - Offering customers to sign for a card transaction instead of pin.