Inchwater Home Care

Inchwater Home Care provides the highest quality of care and support for older people in the comfort of their own home. Winner of Top 10 Care Award, we are proud to offer the highest quality of service available.

Updated:
12 December 2017
Location:
South East
Sectors:
Care
Local Alliances:
Kent Dementia Action Alliance, Dover and Deal Dementia Action Alliance, Canterbury Dementia Action Alliance, Sandwich Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

1. The National Dementia Declaration lists a number of outcomes that we are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

Inchwater Home Care supports people with dementia, and their carer, to live well at home.    

We design services around the individual so that they and their family can choose what level of support they prefer.  In considering their needs first, the individual and wider family understand they are the most important part of what we do. 

We aim to maintain the independence of those living with dementia, ensuring their experience of living at home and within the wider community is as positive as possible.  Our Care Manager will visit the client in their own home and will pay attention to what they feel is required.  In close consultation with the family, the Care Manager will then seek to match Caregiver to Client and will take the time to make a personal introduction.  Caregiver’s work is with just one client, meaning that the individual with dementia can establish a positive and meaningful relationship and have the benefit of continuity of care.  

We value inter-professional working and believe that working in partnership with other organisations is essential to provide the comprehensive, holistic approach needed for superb care.  To this end we have met with approximately 650 organisations and individuals since September in order to establish a mutual vision of excellent care.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?  

 

There are two main challenges to delivering the services we provide: 

The primary challenge is in ensuring clients and families of clients understand what ‘good care’ looks like.   Living well at home can mean different things to different people, but good quality compassionate care will always put the individual first. This distinguishes the care that is ‘good enough’ from that which is truly ‘good care’ and we would like clients, their families and their friends to demand the best care available. 

The second challenge is in helping dementia to lose its current stigma within society. There is currently the notion that older people with dementia should seek residential care - this needs to be challenged at every opportunity as many people live well with dementia at home.  Living at home represents security, familiarity and established memories and routines... retaining this wherever possible is to be encouraged and lauded.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Inchwater Home Care is committed to working with people with dementia, their carers and family towards improving their lives. One of the greatest challenges we face is in ensuring other community organisations are aware of our expertise in delivering excellent care for people with dementia.

2. Actions

  • Raising Awareness of Inchwater Home Care Dementia Services

    In providing some of the highest quality of care available in Kent, we need to be pro-active in telling the wider community why our model of care is changing the face of ageing.  

     In providing services that place the client at the heart of what we do, Inchwater Home Care recognises that high-quality compassionate companionship provides better outcomes for older people who wish to remain independent.  Dementia care has exactly the same demands, with person-centred care plans designed to meet the needs of individuals. We place great emphasis on improving quality of life and this, above all, is being increasingly recognised as the key to living well with dementia.

    Part of our commitment to providing the highest quality of care means maintaining our commitment to our Caregivers.  All of our Caregivers have undertaken our NCFE Level 2 Dementia Awareness Certificate and we hold monthly skills updates workshops which are quality-assured and externally verified.  Caregivers are provided with a regular forum in which they can raise learning points and/or care issues they have dealt with, in order to share their learning outcomes.  By ensuring up-to-date skills, practical community support and recognition of achievement, we aim to be the employer of choice.

    These facets of care provision are integral to the way we work - they are not merely what we intend to do, but form part of who we are and what we are already doing. What we need to accomplish in 2015 is a better way in which to communicate our excellent achievements so that carers and families can also see why our model of dementia care is different, and why it works so well.

    Status:
    Delivery

    2016 - First Quarter Update

    Well, the start of a New Year and time for an update!

    In 2015 we were voted "Top Provider in Kent" by our clients and much of this was due to the excellent work we have acheived in dementia care.  We have supported people with a wide variety of dementias to live at home safely and with a high quality of life.  We have also supported their families as we recognise that providing care 24/7 is one of the hardest roles a family member can be expected to hold.

    We tie in closely with GP surgeries whose input and referrals have ensured that many of their patients have had the social care support they need and deserve.

    2016 is our 25th year of providing care in our community and we are hoping to deliver our brand of excellent care to more people in need.

    2013 Fourth Quarter Update

    New Member

    2014 First Quarter Update

    2014 Second Quarter Update

  • Supporting Families of People with Dementia

    Inchwater Home Care offer family carers, friends and neighbors of those with dementia, a workshop that covers diagnosis, prognosis, the value of recording information, techniques useful when living with someone with changing behaviours and maintaining an active lifestyle.  This comprehensive, three hour, workshop allows family carers to explore issues that impact on their daily life in an informal and supportive atmosphere.  To date we have held nine workshops in Canterbury, Ashford and Deal and intend to offer at least one a month in different locations across the South Kent Coast and Canterbury and Coastal CCG area.

    Status:
    Implementation

    2015 - Fourth Quarter Update

    We had three Dementia Awareness workshops planned for the 4th qtr of 2015 and, due to demand, ended up running five.

    Listening to feedback, we have taken the course and completely overhauled it so that it includes practical, hands-on, advice.  We now include subjects such as medication, hospital stays and end-of-life care which, although difficult subjects, are what our attendees have said they need.

    We have also linked closely to other agencies who support people in the community and have invited them to input on their areas of expertise during the presentations.  This has resulted in workshops that are directly relevant and have up-to-date information for carers and people with dementia.

    2013 Fourth Quarter Update

     

    New Member

    2014 First Quarter Update

    2014 Second Quarter Update

  • Establish Dementia Friendly Communities

    From January 2014, we will have a pilot project established in the Deal Town area that will aim to become the center-point for a Dementia Friendly Community (DFC). The DFC project will raise awareness of dementia and will offer training, support and advice to the local community.

    This project will run from January to March 2014 and will form the basis of a DFC model that other communities will be able to take advantage of.  It is envisaged that a web-portal will become the ‘hub’ of the project, with local businesses, schools and individuals engaged towards making the community experiences of those with dementia more positive.

    Currently we have identified voluntary sector partners for the pilot project, who will seek to make the project sustainable in the long-term and who will eventually take over the running of the project.  This is an exemplar for partnership working that will serve to establish best practice alongside a model of working that will benefit this and future community groups. 

    Status:
    Completed

    2013 Fourth Quarter Update

    New Member

    2014 First Quarter Update

    2014 Second Quarter Update

  • Engage in community-based research

    Inchwater Home Care are currently scoping the way in which research-led outcomes analysis of our projects, training and engagement, might impact positively on the local community.

    We are negotiating with university researchers to establish the benefits and effectiveness of a socio-environmental focus in this research area.  It is hoped that in establishing a research base, we will be able to disseminate the results of the community projects to a wider audience and be able to provide outcome measurements for future projects.  This should be beneficial to other projects that seek funding or support from local or national initiatives.

    Status:
    Being implemented

    2015 - Fourth Quarter Update

    Research has continued, with one research project involving GP's services almost at completion.  A second set of respondents are currently being identified and approached to offer input regarding local service provision and quality of life.

    Good links established with local university colleagues who have been invaluable in helping establish the viability of the projects.

    2013 Fourth Quarter Update

    New Member

    2014 First Quarter Update

    2014 Second Quarter Update

  • Dementia Friendly Communities

    Inchwater is proactive in helping to establish Dementia Friendly Communities in Dover and Deal.  In 2016, we intend to build upon the work us and other agencies have undertaken, to ensure our communities become more dementia aware.

    Status:
    Implementation