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Boots, Fleet

High street based Pharmacy led Health and Beauty Retailer

24 April 2014
South East
Health, Pharmaceutical, Retail
Local Alliances:
Hampshire Dementia Action Alliance

1. Action Plan

How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We will train all our staff in dementia awareness.

Take an active part in the setting up of Fleets Dementia Friendly High Street.

Encourage staff to be Dementia ambassadors improving the quality of life of people with dementia and their carers by creating a supportive environment in store and within our community so they can retain a sense of belonging to our high street and continue to use it.

What are the challenges to delivering these outcomes from the perspective of your organisation?

Challenges are mainly around time for training with regard the dementia friendly high street scheme however we have kept aims achievable. Try to make store more physically dementia friendly, depending on budget constraints

2. Actions

  • Improve the Skills of the Dementia Care Workforce

    We will improve the skills of the dementia care workforce by developing and delivering high quality education programmes to staff across a range of dementia care settings and through the use of our approved trainer scheme.

  • Act as a Champion for the Dementia friendly High Street scheme within Fleet

  • Create a culture which enables team to take time with each and every customer

    Team encouraged to take time with each customer and provide real customer service for all people. Team to open other tills to stop the customers waiting from becoming impatient with customers with dementia.


    2013 Q4 - new member

  • Train all customer facing staff on dementia awarness

    All staff to of completed dementia awareness training by end of Nov 2013

  • Provide Dementia Ambassadors

    Provide dementia ambassadors to have influence horizontally and vertically in our Organisation within Hampshire