What are cookies?

Our site uses cookies. A cookie is a small text marker stored on your computer that enables us to track the use of our website. We use cookies to help us understand what our users' interests and preferences are to ensure the website is as user friendly as possible.

This site only uses cookies in order to provide a service to visitors. No personal data is stored in cookies and cookies are not used in order to provide advertising. Cookies are used for the following purposes:

Learn more about cookies on aboutcookies.org

If you have any concerns about the processing of your personal data by the Dementia Action Alliance, please contact the Secretariat, c/o Alzheimer's Society, 43-44 Crutched Friars, London, EC3N 2AE.

Accept and continue

Sandwell Trading Standards

Sandwell Trading Standards role is to safeguard the interests of consumers and local businesses. We protect consumers against poor quality goods and services. We promote economic growth by advising businesses about legislation that falls within our remit. Many of the services we deliver contribute to the authority’s priorities and those of our partners, with whom we work to deliver our objectives.

Updated:
5 October 2015
Location:
West Midlands
Sectors:
Legal, Local Authorities
Local Alliances:
Sandwell Dementia Action Alliance

1. Action Plan

1. The National Dementia Declaration lists seven outcomes that the DAA are seeking to achieve for people with dementia and their carers. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

1. The National Dementia Declaration lists a number of outcomes that we are seeking to achieve for people with dementia and their carers.  How would you describe your organisation's role in delivering better outcomes for people with dementia and their carers?

Sandwell Metropolitan Borough Council Trading Standards Service aims to protect consumers against doorstep crime and scams.  To administer and enforce the consumer protection and licensing regimes to ensure the prevention of crime and disorder, maintaining public safety, preventing public nuisance and protecting children and other vulnerable adults from harm.

The service has identified that offenders of this type of crime often target the most vulnerable members of society.

Trading Standards and Licensing have adopted the National Intelligence Model (NIM). NIM allows the identification of patterns of complaints, consumer detriment and risk.  It enables a more fundamental approach to business planning.  The intelligence sources indicate six main areas of concern for 2015/2016.

Tackling Rogue Traders – doorstep crime Age restricted products – alcohol and tobacco products Promoting and maintaining standards in the alcohol and entertainment industry (which impact on anti social behavior).

Sandwell Metropolitan Borough Council Trading Standards Service has three priority areas within the Unit Action Plan 2015/16 that focus on these activities. For each area the service intends to promote the use of Intelligence Database (IDB) and perform or promote the “Protection Strategy”

Doorstep crime and home improvement sectors

Ensure awareness with partners raise awareness with consumers raise awareness with consumers on how to report scams or rogue traders, National Scams HubEngage with CEnTSA Doorstep Crime and Trading Groups Promote awareness and expand the “Tradewell in Sandwell” scheme

Unfair and Anti-Competitive Trade Practices

Raise awareness with consumersEngage with regional TAG and relevant operational groupsRaise awareness through Media

Alcohol and Tobacco Control

Raise awareness of TS activity with partners – SDAPDevelop and deploy whole alcohol and tobacco strategy

To ensure that these targets are met, the service has compliance and enforcement objectives including:

Advice and assistance to businesses.Inspections.Deal with alleged non-compliance.Targeted proactive work – Under age sales, Tradewell in Sandwell.

The service intends to:-

Respond to all vulnerable complaints.Respond to 95% of “Rapid Response complaints”Provide searches for consumers on “Tradewell” website and work with Adult Care to include providers of disability aids. Provide business advice on request. Illicit tobacco visits. To provide information regarding scams or doorstep crime via email, press release or social mediaTo investigate and take appropriate action against rogue traders.To provide information and assistance to victims of doorstep crime and scams to families, friends and carers of vulnerable individuals to avoid repeat victimisation. Take part in Scam Awareness month. Take part in Rogue Trader Day.  Implement training for all staff with regard to the Care Act 2014.

2. What are your challenges to delivering these outcomes from the perspective of your organisation? 

to encourage wider community involvement and manage the increased role and responsibilities and responsibilities for licensing authority following changes brought about by the Police Reform and Social Responsibility Act 2011 and the Live Music Act 2012. Trading Standards has lost significant resources over the last 3 years and the future is not likely to be any different. We will continually review what we do and how we do it, with the overall aim of maintaining the highest level of service delivery with the services available. The transition of the PCT’s and the movement of public health to the local authority.  Trading Standards received funding from PCT for work involving alcohol and tobacco. To maintain the quality of work the authority needs to make sure funding continues. There have been changes in the way the consumer market place is regulated including the establishment of the National Trading Standards Board. The consumer strategy includes consumer empowerment, consumers buying power and support of vulnerable consumers. Lead officers although still working in a generic role need to maintain and develop specialist knowledge in key areas of work such as Doorstep Crime and scams, Fair Trading and Quality. The Service is expected to provide the same level of service delivery set against competing priorities. All employees to undertake training in the Care Act 2014.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

The main challenge is maintaining resources

2. Actions

  • Awareness raising through partner agencies

    Awareness raising through partner agencies to continue to produce press releases and to provide presentations working with partner organisations. E.g. Series of presentations about the scams to Agewell in Sandwell.

    Status:
    Implementation

    2015 - Third Quarter Update

    Continue to send out a monthly press release and circulate information through partners and via social media

  • Illicit Tobacco

    Visits to premises to detect illicit tobacco.

    Status:
    Implementation

    2015 - Third Quarter Update

    Visits to premises to detect illicit tobacco.

  • Public relations and information

    Public relations and information. To maintain a high level of publicity on scams and doorstep crime via press releases and direct communications to partners.

    Status:
    Implementation

    2015 - Third Quarter Update

    We contine to second monthly press releases. Use social media and send information to partner organisations via email.  Took part in Scam Awareness Month in May 2015.

  • Educate and raise awareness

    To educate and raise awareness through specialist officer dealing with scams to protect vulnerable consumers of Sandwell.

    Status:
    Implementation

    2015 - Third Quarter Update

    Carried out talks to various local organisations including Agewell in Sandwell, Carers groups in Sandwell, SDCA etc.

  • Use intelligence to target enforcement resources

    To continue to use intelligence to target enforcement resources in an effective manner.

    Status:
    Implementation

    2015 - Third Quarter Update

    Continue to use intelligence model to dictate what work Trading Standards undertake e.g. Illicit Tobacco visits using sniffer dogs.

  • Work with partner agencies

    To work with partner agencies in targeting enforcement action.

    Status:
    Implementation

    2015 - Third Quarter Update

    Continue to work with partner agencies in targaetting enforcement action

  • Continue to support "Safer 6" campaign

    To continue to support "Safer 6" campaign.

    Status:
    Implementation

    2015 - Third Quarter Update

    To continue to support "Safer 6" campaign.

  • National Rogue Trader week

    Take part in Rogue Trader week.

    Status:
    Implementation

    2015 - Third Quarter Update

    Take part in Rogue Trader week 2015.