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Halifax, Fareham

Retail Banking

24 April 2014
South East
Retail, Finance
Local Alliances:
Hampshire Dementia Action Alliance

1. Action Plan

How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

To acknowledge that we need to raise awareness, deliver training to all front line colleagues

What are the challenges to delivering these outcomes from the perspective of your organisation?

Making time within a huge raft of training required

2. Actions

  • Dementia Awareness raising for staff

    Ensure all staff attend a dementia awareness raising session


    2013 Q4 - new member

  • Lloyds Banking Group- Deliver dementia awareness training to all staff

    Training to be delivered via a video

  • Live Well Campaign

    Alzheimer’s Society are the chosen charity of Lloyds Banking Group, raising £2,000,000 selling pin badges and collecting unwanted foreign coins and by match giving any money raised by colleagues

  • Improve customers with dementia and their family‚Äôs experience when transacting pin numbers etc